Customer ReviewsforAmica Mutual Insurance Company

I contacted Amica to obtain a quote for home and auto. Initially the customer service *** was cordial and timely in her responses. I decided to move forward with them and the *** said they needed to begin the underwriting process. After asking me about an old claim, the *** disappeared. I sent an email asking for an update but never heard back. I was left hanging with only two days before my existing insurance was ending. Fortunately,I had back up quotes and signed on with another company. Amica prides themselves on how much they care about their customers but this appears to be smoke and mirrors. This customer service experience was terrible. As as a real estate professional, I wont be recommending Amica to anyone. If you cant communicate properly, I can only imagine how poorly a claim would be handled.

This isnt the experience we want you to have,****, and we would like the opportunity to discuss your concerns with you.Weve passed your review along and will have a representative contact you directly. Thank you. 

I have had the worst possible experience with customer service handling claims for my ********************************************* auto policy. They assigned me an agent who was on vacation. No one ever contacted me. They put all calls into a call center. No one is able to do anything. My car was totalled and I was injured. No one followed up with me for a long time. I continually tried to call the agent whose name I was given. She was never available and her message said to call the main phone number and press "0." I cannot believe that this company has a high rating with BBB.

This isnt the experience we want you to have, *******, and wed like the opportunity to discuss your concerns with you. Weve passed your review along and will have a representative contact you directly. Thank you. 

I asked for a quote on a new Kia **** with all the safety features. The Agent seemed confused as to the **** being a truck or a car. He also couldn't understand its a 2025 not a 2024. He then couldn't find my address. So he put me on hold, then comes back and says the quote will be emailed to me. The quote came and is a disgrace. Decades of Safe Driving no tickets, continuous car insurance, decent credit score. My rate almost $3000 for 6 months of only minimum full coverage in ******. My coverage with *********** for same coverage is $900. I had heard Amica is the snob of Insurers. I can see why. They obviously are selective about who they insure, They give these unfair quotes so certain people will go elsewhere. I would not do business with Amica. I can see right through their manner of doing business. Its blatantly obvious.

Wed like the opportunity to discuss your quote with you, ***. As such, weve passed your review along and will have a representative reach out to you directly. Thank you. 

I just found out that Amica is charging me more than $100/year (more than 2-percent of what I pay for insurance a year) just to get paper copies of bills and insurance policies for my house, car and an umbrella liability policy. I have been a policy holder for more than 25 years and have recommended the company to others, but find this policy discriminatory and unfair for senior citizens, small business owners and others who still need paper copies to keep track of their policies and expenses. Company representatives I have talked to claim this is not an extra charge, just a 2-percent discount for those who don't get paper, but the reality is that I am paying 2-percent more than those other customers. The ********************** **** claim this is being done for environmental reasons, but it also being done to save them more money to the detriment of those who need paper records. It still mails out paper advertisements! I recycle all of the used paper in my house and stopped receiving paper copies of my newspapers years ago for environmental reasons. Don't discriminate against your longtime loyal policy holders. Amica, you are better than this.

Were sorry to hear you feel this way, ****. We understand that you spoke with one of our representatives recently about your concerns. If youd like to discuss this further, please give us a call at ************.  Thank you. 

My vehicle was vandalized and my insurance company immediately assumed I had something to do with it despite the fact I had a police report and a suspect. I went to the euo for two hours to present my facts, paperwork, and records. My claim was later denied because they said I misrepresented documents (I was asked at the euo if I filed bankruptcy) which I answered no to. Apparently, theres a woman who has the same name as me in a different town who filed four times. My daughters birth certificate proved I didnt have that last name during the year that her bankruptcys were filed so I had to pay hundreds and hundreds of dollars for a lawyerthey almost instantly settled once they found out I got a lawyer. Im only kicking myself in the **** now for not allowing my lawyer to file the motions against the insurance for bad buisness practices because I wouldve got 3X what I ended up getting. They falsified the examination/Analysis of my car, and lied about many things that I was more than excited to prove! I dont trust them nor will I ever recommend them. MAPFRE and Geico were better insurance companies that Ive used in the past and moving forward will consider going back to one of them.

Thank you for your feedback, *********. Well be sure to pass your comments along. Thanks again. 

I called for a renters quote, I have NO homeowners claims, but I was denied basic renters insurance due to a loss on a completely unrelated insurance policy that has no relevance or bearing on my renters policy nor did it have anything to do with my previous homeowners policy. That's so illegal it makes me sick. The agent literally searched my life history to pull up a claim from the past on an unrelated type of insurance. But wait! It gets worse. They won't stop emailing me sales-related emails and reminding me to keep trying for the renters policy. I found a stronger company for my renters coverage and I will not be requesting a homeowners or auto policy from Amica when I purchase my next home. That's also highly illegal -- companies can't send sales emails without customer consent, they must stop sending the emails once the customer unsubscribes, and they can't require customers to call in (and spend 20+ minutes on the phone) to cancel the harassing sales emails. I feel so let down to have thought Amica was a trustworthy and honest insurance company just to find out Amica is a lying, predatory, sales-driven organization.

Were sorry that we werent able to offer you coverage, ******. Please know that we review each policy on a case-by-case basis and these decisions are never easy for us. If youd like to discuss this further with us, please give us a call at ************. Thank you for your consideration. 

************************* the Senior Assistant ******************** a mass mailed letter and cant respond to a phone call himself. This advertising letter discusses how Amica is a customer owned **********************. Very disappointed with the contents of this letter.

Were sorry to hear this, *******, and would like to learn more about your concerns. Please send us an email at ************************************ with a brief description of your concerns and contact information. From there well have someone get in touch with you. Thank you. 

The company misled me and wasted my time and energy, by mailing a letter to my home address earlier this week with false information that I was preselected for an Auto Insurance quote, asking me to collect my currently active auto insurance policy and call their customer service number to review and receive my quote. I took the time and spent the effort of following their directions. I called this afternoon (Saturday, 07/20/2024). The agent on the phone asked me for my consent to release my RMV history and personal information, so I agreed and was put on hold. She then told me that they would not offer me a policy/quote because I had one accident in the past 6 years (about 4 years ago actually) and that they are a low-risk company that does not insure a person in this case!! I asked "why did you send me a letter saying that I was preselected then?" The lady said "well, I'm sorry that you had a poor experience"! I told her what her company did was false and misleading, and it wasted my time. I asked her to stop sending me any letters in the future. I had a very bad experience with this company's dishonesty and I advise customers who look for ********************** against it.

Thank you for reaching out, *******. These decisions are never easy for us, and we appreciate that you considered Amica. We will be removing your name and address from future mailings. If you would like to discuss your concerns further, please email us at ************************************ with your preferred contact information and well have someone reach out. Thank you. 

My wife and I have exclusively had Amica for auto/home insurance for 23 years (since 2001). My wife's grandfather recommended it for the outstanding customer service and coverage, so both her parents, and us, became insureds with Amica in 2001.I have four kids, and two of them are on the policy - along with my wife and I - and my third child will be getting his license this year. My kids are straight A students and have not had any accidents. My wife and I are excellent drivers. We are pretty good risks, have our 4 vehicles, boat, and home policy with Amica. In the past few years I have been considering adding a couple life insurance policies as well as an umbrella policy to our portfolio, because for the most of our 23 years with Amica I have been reasonably happy with our experience. However, that has completely changed since having to deal with fighting Amica to receive fair market value for our ****** that was declared totaled after being struck by another party who admitted to the police full responsibility for the collision.I have been stonewalled by the ********************** My auto body shop owner (who is a licensed appraiser) said the vehicle should be worth $7k-$8k, my mechanic who exclusively services the car, and resells European cars, placed a value at $8k. I reached out to a third party appraiser my lawyer friend uses, and they evaluated Amica's valuation and estimate, and said at a minimum it is worth at least $900 more than Amica quoted. I have also looked extensively online have found similar vehicles (in year, mileage, and condition) run closer to $9k. I submitted all the aforementioned to Amica, and they have rejected any further consideration and instead settle for half, which leaves me with two options: 1. Accept their paltry offer and switch insurance companies, or 2. engage a lawyer.I have a layer interested in taking the case. But I am also looking into switch all of our business to ****, and have urged my in-laws to do the same.

Were sorry to hear you feel this way, *****, and would like the opportunity to discuss your experience with you. As such, weve passed your review along and will have a representative contact you directly. Thank you.