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Complaint Details
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Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
LETTER SENT TO CEO OUTLINING DISTURBING SCENARIO My specific reason to reach out to you is partially based on shopping at store #**** and my subsequent telephone conversation with "******". (I spoke with ****** last week)(I shopped at the store at ******************* on June 20th.)It bothered me that I could not get any employee to speak with me and curtailed my shopping as a result. The feeling was as if there was "nobody home" and that not one employee realizes that "Shoppers" stores are closing on a regular basis so I called some time later to speak to the manager out of frustration.****** seemed bothered by my call and added that there are mostly senior (older) employees working at that store who have been there for a long time.(I thought that is usually a GOOD thing?) She added "I'm really not sure what you want me to do?"I asked for the next in charge and she gave me **** ******* phone number. *************)I called the phone number and got an odd cryptic voice mail and left word and called again to be certain that its working; I redundantly left my contact information again. I did not hear back nor do I think his voice mail is working; it reminded me of my experience at the store that I ************* first "Shoppers" experience was in ********* (************/*******) right on *********** and across from *****(roughly 2017?) Its now a ********. My second experience was in the ************ section of ********* a few years back; its now a "Giant".Months later when I was out in the *************** "Shoppers" in *********, I recall that the assistant manager I spoke to used to work at the ************ location. That Parkville store closed in 2023.I'm confused by all of this.DOES "Shoppers" have any desire to remain in the supermarket business or am I spinning my wheel's over what is ostensibly glaringly obvious.Please advise; I remain disturbed and disenchanted by the entire experience.
Business response
10/16/2024
The customer was contacted on September 27, 2024 but there was no answer, so a message was left. Will continue to try and contact the customer.Customer response
10/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]-I WAS NEVER EVER CONTACTED; EVERYTHING STATED IN MY COMPLAINT IS ACCURATE. DURING MY TIME IN THIS CITY THEY HAVE SHUTTERED 3 LOCATIONS THAT I HAVE SHOPPED AT; WITHOUT A DOUBT THE WORST SUPERMARKET CHAIN IN THE HISTORY OF SUPERMARKETS.
I'D LIKE TO EXPRESS SADNESS FOR ALL THE EMPLOYEES WHO LOST THEIR JOB BUT ITS A WELL KNOWN FACT THAT THEIR OWNERSHIP IS AWFUL.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business response
10/23/2024
An e-mail was sent to *** ***** from **** ****** on Tuesday, October 22nd. *** ***** contacted *** ****** soon after the e-mail and they spoke about the concerns related to the closed Shoppers stores as well as his experience at the Middlesex store. He requested a gift card and **** is arranging for that to be mailed to *** *****.
**** gave *** ***** his number and told him to call if he had issues in the future.
Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 21, 2024, UNFI debited our nonprofit buying club checking account in the amount of $2,431.24. While this was the ORIGINAL amount of the invoice, we filed credits totaling $247.33 which should have been factored in to the amount debited. We received overdraft fees in the amount of $60 as a result of this. We are a nonprofit and maintain a minimal balance in our checking account. We are seeking $60 in overdraft charges. When I asked about using a credit card to pay for future orders, I was told they do not accept credit cards as a form of payment.Business response
07/09/2024
Can you provide the name of the non-profit so this can be looked into? Thank you.Customer response
07/31/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
See attachedBusiness response
09/05/2024
******************** - I apologize for the delay in responding. ********************************** said that customers can ask for us for a refund of their credit balances via ACH if the credits are not generated in time to reduce the amount of the pre-scheduled ACH debit. You can e-mail ***************************************** with your request. Thank you.Initial Complaint
02/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My address is receiving regular unwanted Shoppers sales circulars in ***************. I have spoken twice to Shoppers customer service at ************ (********* on 1/31/2024 and *** on 2/2/2024). Both told me that they are unable to remove specific postal addresses from their bulk mailings and so could not help me. Which of course is nonsense. The continued repeated dissemination of printed sales material after requests to stop is annoying, unnecessary, and wasteful to the environment. Let's save some trees.Business response
02/06/2024
Thank you for reaching out. We have requested that your address be removed from the system that delivers the Shoppers ads. The system indicates that it could take up to 6 weeks for the ads to stop, since ads are prepared several weeks in advance. If you continue to receive ads after 6 weeks, please contact your post office and let them know you have been removed from receiving any ads from Shoppers. Thank you.Initial Complaint
12/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On December 8 , 2023 845 am I was making a delivery appointment was 8am I was late 45 minutes due accident on route delayed traffic I know the have penalties of $500 to be late almos same amount of load price , I was completely. Aware !!! No excuse or imprevisibles situacin you need to be almos like ***** perfect , when I get to the gate the receiving automatic told me re - Schelduler appointment but for next Monday - I was traying to explain the situation over the windows to express about the situation because I was late !!! Because accident on the route Also I was on phone call saying my mother was Rush to hospital with health attack, when I was trying to talk to him.no listen just call the broaker and reschedule for fallowing monday !!! Another part of history I make 100 of delivery to this facility sometimes you wait 6-8 hour to get unloaded but they make happen !!! Today is me. Tomorrow will be you I promised I will never do any type of bussiness or Delivery to this facility My best option was go back home with the load also remember CDL driver think twice before delivery to this facility Hope your Bussiness last for ever!!!! , 2023 more to comeBusiness response
12/14/2023
Thank you for making us aware of this situation. This will be looked into at the **.Initial Complaint
08/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
HarassmentBusiness response
08/30/2023
I will contact the customer to obtain additional information.Initial Complaint
06/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to file a formal complaint against UNFI regarding the discontinuation of their dropship business model. I believe that UNFI's actions have been unfair and have negatively impacted my business.On September 20, 2022, I entered into an agreement with UNFI to utilize their dropship service. As part of the agreement, I paid a one-time setup fee. I anticipated a long-term partnership and invested in this service with the expectation of reaping benefits and experiencing growth.To my dismay, UNFI unilaterally decided to discontinue the dropship service on Wednesday, July 12, 2023, without any prior consultation or adequate notice. This abrupt decision has significantly disrupted my business operations, affecting my ability to fulfill customer orders and maintain the level of service I had committed to. Furthermore, the lack of communication and consideration for my investment is deeply disappointing.I believe that UNFI's discontinuation of the dropship service within such a short timeframe is unjust and in breach of the trust I placed in them. It is my belief that UNFI should have communicated this decision in a timely manner, allowing me to make informed decisions and explore alternative options. Their failure to do so has resulted in financial losses and a negative impact on my business.I have attempted to engage with UNFI regarding this matter, requesting a refund for the one-time setup fee I paid. However, my attempts to seek a resolution have been met with no response from the company. I firmly believe that I am entitled to a refund due to the premature discontinuation of the service.I kindly request your intervention in this matter to ensure a fair resolution. My primary goal is to recover the one-time setup fee paid to UNFI, as this amount is a significant financial burden for my business. I also seek accountability from UNFI for their lack of transparency, communication, and the negative impact their actions have had on my operations.Business response
07/06/2023
Under the terms of the ************ Customer Agreement that you signed, Section 2 states that:
UNFI reserves the right to terminate this Agreement (1) for convenience by providing Customer with seven (7) days notice of termination; (2) immediately if Customer has not placed an order with ********************** in the preceding six (6) months; (3) immediately, if Customer fails to pay any amount when due and such failure continues for a ****** of five (5) days; provided, however, that such five (5)-day grace ****** will not apply if Customer has failed to pay any amount when due within the preceding six (6) months; and (4) immediately if Customer disputes a credit card charge from UNFI with its credit card holder without first having contacted UNFI about the charge in an attempt to resolve the dispute in good faith.
Our records indicate that you have not placed any orders since September 2022, so we are within the rights of the agreement to terminate based on inactivity in the preceding 6 months.
Thank you.
Initial Complaint
06/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 3 pounds of crab legs on April 6, 2023 and had them steamed at the store. I weighed the package after I got home, because it didn't seem to weigh the **** pounds that I paid for. The crab legs including the package barely weighed 3 pounds. I sent a letter to the corporate office and a copy of the letter to the store where I purchased the product requesting compensation for the amount that I was shorted. As of the date of this complaint, I have not received a response from either the corporate office or the Shoppers location in ********, **.Business response
06/15/2023
****************** - We apologize for this issue and for the inconvenience. When you can go to the store, a full refund will be provided to you. Thank you.Initial Complaint
05/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This company purposely creates backlog in their receiving yards and on their delivery schedule and then they charge drivers for being late, when they are the one who created this scenario to begin with. its a racket and I suspect its on purpose.Business response
05/24/2023
In regard to the complaint, can you let us know the name of your business so we can look into the delivery issues you are having? Any additional information you can provide about the issues you are having would be appreciated. Thank you.Customer response
05/24/2023
KJM TransportationInitial Complaint
02/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I am the owner of a small business in ************, ********, LMK Foods, dba **********. On 12/18/22, I placed an order with UNFI for $879.40. This product was to be delivered on 12/23/22. On this date, I received a phone call from their dispatch center advising that due to weather, this product would not be delivered and I would have to re-order, as this specific order would be deleted and unfulfilled. I placed a follow-up order (which was properly delivered), however I was charged for the undelivered product. I've reached out to both credit and AR for a refund on the undelivered product, and have been advised it was delivered and a refund will not be issued. UNFI has ACHd $879.40 without authorization, without delivery of product and refuses to refund. This company has essentially stolen nearly nine hundred dollars from my small business.Business response
02/10/2023
************** - We have looked into the issues outlined in your BBB Complaint. Our records show that ********** placed an order on 12/18/2022 for delivery on 12/23/2022. UNFI contacted the store on 12/23/2022 about delivery status, explaining delivery would be delayed due to mechanical issues with the delivery truck. ****** at ********** was informed of the delay at 11:12am MT on 12/23/22 and that the *** would be advised. Then on 12/23/2022, ********** was again contacted to advise that the UNFI delivery expected, would be delayed 24 hours from the original expected arrival. **** at ********** was informed at 2:42pm MT on 12/23/22. The UNFI delivery was made on 12/24/2022 at 10:25am MT, and signed for by ******* The attached proof of delivery shows the signatures of both the UNFI Driver and *******
On 1/9/2023 the store placed another order similar to the one placed on 12/18/2022. The delivery date for that order was 1/10/2023. The UNFI delivery was made on 1/10/2023 and signed for by *********************** (proof of delivery attached).
No credit is due at this time since both orders placed were delivered and signed for by the store receiving agents.Thank you.
Customer response
02/10/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This "resolution" is not satisfactory as the product was NOT delivered. This product was not delivered. This product was not delivered. I do not know who ****** is. *********************** and *********************** are the owners and receivers of product at **********. This company, UNFI, DID NOT delivery product and subsequently ACHd (stole) $879 from my small business. What are my next steps to receive an actual resolution?
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business response
06/13/2023
Your account is going to be credited $879.40 for the missing product.Initial Complaint
10/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After the worst of Covid-19 passed, we attempted to use our account, and found out that it had been discontinued due to some change in the company or customer management software. Our account was in good standing and this was verified by UNFI (email attached). We submitted another application and after a the first application being lost, a second submitted and an extended period of waiting, we were told that our application had not been approved. When we required as to why we had been denied, we were told "This is based off of the review results from the review team. This is all the information we will be able to provide at this time." ... no explanation given. It is our understanding that upon being turned down for a credit/account application, it is our right to be informed as to the reason for denial. I have multiple emails proving that our previous account was in good standing, and that we were even told that our old account would be re-activated within **** daysBusiness response
10/19/2022
Thank you for writing to us. I have talked to our UNFI Easy Options team and you still have an active account with Easy Options. In talking to our credit department they did say that based on the application submitted, they could not substantiate extending credit to this operator, and this information was relayed to you.
Our minimum weekly purchase requirement is $1000 per week, as communicated by Customer Experience. Your stated weekly order amount was $500, which is below our required weekly minimum. Also, the account that you had with UNFI previously also showed an average payment being 16 days beyond terms.
Any additional questions about your Easy Options account can be directed to the Easy Options team. Thank you.
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