ComplaintsforEastern Poker Tour
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Complaint Details
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Initial Complaint
12/13/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I participated in BarPokeropen.coms PRO Step 1: Virtual Direct Qualifier on 10/22/20 @ 4:00 PM and PRO Step 1: Virtual Direct Qualifier on 10/25/20 @ 4:00 PM online tournaments. My name is listed on the EVENT RESULTS page listed below:https://barpokeropen.com/leagues/bar-league-pro/primary/events/93743 https://barpokeropen.com/leagues/bar-league-pro/primary/events/93764 Due to privacy reasons, I would like my name, *************************** to be removed from the EVENT RESULTS. I no longer have a membership with Bar Poker Open and no longer want to be associated with this organization. Thank you.Business response
12/17/2021
Hello ****,
We received an email from you to delete your user profile in December 2020. We immediately did delete your profile in the system as requested, and thought this was rectified. We since then had not heard anything from you. If there was something else you needed, you could email us, as we respond extemely fast to all customers. We only received 1 email with this request which we fulfilled. It appears that your name does show on the ranking page, but has no connection to any personal information. We have since removed that for you as you notated that in this complaint as a new request.
If you have any other request, we simply ask that you just send us an email as we are always here to service our customers.
All the best
Bar Poker Open.
Customer response
12/17/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.