Customer ReviewsforTechtronic Industries Power Equipment

I have been waiting for 6 months for push lawn mower to get fixed no real responses and no one helping me get my tool, it’s been at the service center for months and they still claim they can’t haven’t received any claims and are not willing to help in any way. Feels like the warranty is worthless.

To whom it may concern, this is an email that I sent Techtronic Industries Power Equipment regarding my warranty refund that is now going on 97 days since it was approved July 10th of 2024:                                              On 9/11/2024 I was told on the phone that I would get my check within 5 to 7 days after speaking with you...It's now been 27 days past that day you told me that I was to receive my check...I need to be put in the direction of someone that can help...It's now been 97 days since I was told on July 10th, that my check was approved and that I would receive it in 2 to 3 weeks because they were a little backed up...At this point, my check of $148.73 should be overnighted, next day...I will never again purchase tools from your company and will tell anyone, that warranties are not backed...Thanks *****

I have been trying to get a replacement battery charger which was under warranty yet They keep telling me they will provide me with a tracking number since Aug 29. I keep getting a run around. I will never purchase a Hart product again

My ****** ****** vacuum broke within 93 days and less than 5 uses. This product is a complete and utter failure. I regularly emptied the dust bin and removed any hair. It's clear that this product is simply defective and not fit for purpose. Hoover should be ashamed of themselves for selling such a shoddy product. It's a waste of my time and money. I demand a full refund and an apology for the inconvenience and frustration this has caused.

***** company is the worst customer service and product provider I have experienced. If there is an option to rate the company with "no stars" so that the review can be posted, I would. I received a ***** power tool as a gift. Now, the battery does not work (it does not charge) and I am unable to use the associated item of the lawn trimmer due to no ***** battery. When I called *****, I spoke to various representatives who continuously repeated their scripted lines (because each person sounded robotically the same) about their policy being as follows: when the product is outside "their" manufactured warranty of three years then a customer needs a receipt to receive a replacement. This is strategically fraudulent and manipulative from *****. 1) The product I have is a gifted item; since, it is not common practice to give a person a "receipt" when it is a gift, I do not have a receipt of purchase. The item was given to me. 2) Why would the only resolution by such a big company require a receipt after the many years? For example, common practice of many corporations requires that a receipt be available the first 14-90 days of a purchase from the store it was bought meanwhile, the company warranty is extended anywhere from 1 year to lifetime. Meanwhile, ***** does not do this. At three years from the manufacturing date, a customer will be left with no resolution. For all I know, the item I have was sitting on the store shelf for who knows how long, until it was finally purchased by the person who gave it to me. Therefore, the company's "manufacturing three-year warranty" was already depreciating in its "guaranteed warranty time." Therefore, this policy leaves clients at a disadvantage. This company needs to reevaluate its policies so that it can provide satisfactory support to its clients and provide quality products. For further information, I shared a longer unsatisfactory review on "**************" regarding this company.

Purchased a push mower. Did not last 2 years and the transmission went out. Been without the mower for 3 months now. Had to drive 1 hour away to a repair shop. I am being told by repair shop that ***** has not sent transmission. Per ***** the repair shop has transmission. I live in a gated community that I have to have my grass at a curtain height. I have having to pay 100 a week to have my yard mowed.

I took in a table saw with a burned up motor to the local repair shop. This was 4 months ago I’ve spoken to the shop on 4-5 seperate occasions with no answers. I’ve spoken to ***** customer service today 7/22/2024 and also on several other occasions they said my claim was denied the reason I purchased the saw was to have a warranty which is non existent. I called the local repair shop they said I could come pick up the broken table saw but “ their hands were tied” at this point I’d just like a refund and I will never purchase another ***** product as long as I live this is the worst customer service I’ve ever recieved.

This is the manufacturer of Hart tools. I purchased a lawnmower and the battery quit working after less than 2 months. It would no longer charge and the charger would not recognize it. I attempted to contact the company as the product is warranty but since I love on the West Coast it is difficult as the only work 7-5est. After 2 weeks of attempting to speak with someone and several hours of being on hold I finally get through to someone only to be told that it will take about 14 working days before a tracking number is generated and a new battery is shipped. They are trying as hard as possible to make sure that if anything goes wrong with their products that it is easier to spend more money with them than to actually honor their warranty. Buyer beware. This company is not honorable

Poor customer service and even more terrible products. I purchased a lawnmower and it failed without any warning and it wasn't possible to file a warranty claim online. The only service center that would service my lawnmower was 2.5 hours away in another state and it would cost more to ship than buy a new one. What kind of company provides a warranty but doesn't make it possible to service equipment under that warranty. They're frauds and should provide reasonable effort to solve issues or issue refunds.

I purchased a total of 3 **** products and was somewhat satisfied with it. Until my battery-powered push mower refused to start. Call to **** resulted in receiving a phone number quite a distance away that no longer wanted to accept ****. A further contact to ****** "Customer Engagement Center" gained me three addresses for companies to file a warranty claim with, all of those places are hours away from my location. I would never have purchased any **** product, had I been aware of it. And since Walmart is selling ****, I wonder how they can justify this unacceptable situation.