ComplaintsforThunder Tower Harley-Davidson
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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my 1000 mile service performed at Thunder Tower Harley 24July. It included an oil change, fluid level checks, and a general once over the bike to make sure everything was still set to factory torque specs. After the service, I rode my motorcycle home, and then immediately loaded it up on a trailer and moved to San Antonio, TX. Upon arrival to my new home, as I was unloading the motorcycle, I saw that a nut had fallen off and while looking for where it had fallen off, I noticed that the drain plug for the oil was leaking. I called up Caliente Harley here in San Antonio, scheduled service to get both of these things looked at. After getting these items looked at, George at Caliente HD said the reason for the oil leak was due to the techs at Thunder Tower HD ripped the o-ring and used teflon tape on the threads. George at Caliente HD informed me that only 'pipe dope' was authorized at HD repair facilities. Caliente HD charged me for an oil change, which totaled 136.45 for the oil change, O-ring and labor. Caliente HD would not waive the fee, stating that that would be something I have to get Thunder Tower HD to do since HD dealers/mechanics are not part of the same network/owners. So I call Thunder Tower HD back and request they reimburse me for having to get a second oil change essentially 60 miles later due to their mechanic/service member making a mistake. After speaking to the service manager, Brooke, she said that is not something they normally do but would speak to the GM and get back to me. She never returned my call and after speaking with her earlier today, told me that she did speak to the GM and would not be refunding me. I informed her that I would then be filing a complaint with BBB and that they had lost a customer for good.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.