ComplaintsforColumbia Truck Center
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Complaint Details
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Initial Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
on 12-19-22 i brought my sprinter in to have warranty work completed. prior to this work i had no service engine problem or icon saying i need work performed. after the warranty work completion on the way home the service engine lite came on. the next day i left a message that i would bring my sprinter in to see about the problem. on the way to work on 12-22-22 the replace def tank icon came on which means the countdown started. this meant i had just so many engine starts left. so i let my engine run. i called on 12-22-22 and left a message for the service manager that i would bring in my sprinter at 8:00 am on 12-27-22to find out what was wrong. two hours wait time they had a answer to my problems. later that day i left my sprinter in for repairs. on 12-29-22 i picked up my sprinter. base on my review of the warranty work completed, Mercedes Benz states that the warranty could cause a lot of additional repairs of which this was on the needed repair list. i request that i am reimbursed for the cost of those repairs from Mercedes Benz or you for i did not have those problems prior to your service work.Business response
02/08/2023
We have filed an amendment with Sprinter to get the 1623.17 approved and paid.
I will have a refund in process tomorrow.
Thank you.
Customer response
02/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.