ComplaintsforKFC Store #E330011
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On Friday September the 15th I placed an order through Doordash for a Fill Up Box. After receiving my delivery I noticed a few things.The first thing that I noticed was that I didnt receive the four sauces that I picked for my nuggets. The second thing I noticed was that my food didnt come in the fill up box thats advertised. The chicken and the biscuits came in a regular box, the nuggets in a nugget box, and the fries were in a brown paper bag. I was very disappointed because when you go to the restaurant and order the fill up box they put it in the correct box that its supposed to be in and it also comes with the sauces so Im not understanding why when I place my order for delivery the same thing couldnt be done for me as well.Customer response
09/25/2023
Im not exactly sure what clarification is needed because it doesnt say in the message.Customer response
10/05/2023
The address of the *** is *******************************************************************************************Business response
10/09/2023
Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.
Store Info
KFC Store #E330011 OPN ********************************************************************************************** **********Owner Info
************************* ****************************************************************************************************Business response
10/18/2023
The correct packaging was out off stock. We had no option but to pack the items individually. I'm sorry we were not able to pack it in the correct packaging.
Thank you
Customer response
10/18/2023
Complaint: 20646612
I am rejecting this response because: I still didnt receive what I ordered. I didnt receive any sauce whatsoever.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.