ComplaintsforUnited Community

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My account was charged over 540.00 dollars in overdraft fees with in a 5 day period from the hurricane we had 2 weeks ago.From Sept. 30th to Oct. 9 I have tried to reach out and talk to someone but no one will talk to me or call me back.

  Business response

  10/22/2024

  October 22, 2024

  Re: BBB Complaint ********

  Dear **** **********

  United Community ("United") acknowledges receipt of your recent complaint submitted via the Better Business Bureau (BBB) on October 16th, 2024. At United, we take all customer complaints seriously strive to address them promptly and thoroughly. The effects of Hurricane Helene were devastating, and we extend our deepest sympathies to the communities and families who have been affected by the storm. After a thorough investigation, we have made the decision to refund all of the overdraft fees that you incurred during this time as a courtesy. We are committed to assisting our customers in any way possible, especially during such challenging times. For any questions that you may have in the future, please feel free to visit your nearest United Community Banking Center or contact us at ************** Monday through Friday from 8:00 AM to 6:00 PM EST, or Saturday from 9:00 AM to 12:00 PM EST. Thank you, United Community Complaints Team

  Customer response

  10/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *********

• Initial Complaint

  04/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with CB/EXPRESS, I do not have a contract with CB/EXPRESS, they did not provide me with the original contract as i requested.

  Business response

  04/11/2024

  April 11, 2024
  
  
  ***** *******
  ***** ** **** **
  Miami Gardens, FL 33056
  
  RE: BBB Complaint ID ********
  
  
  Dear Mr. ********
  
  United Community Bank (“United Community”) acknowledges receipt of your complaint submitted to the BBB on April 4, 2024. Specifically, your desired resolution for the block and removal of fraudulent information on your credit report along with an updated copy of your credit report.
  We understand the impact that identity theft can have on individuals' lives, and we extend our sympathies for the frustration that has been a result. Having carefully reviewed your complaint, we regret to inform you that United Community is unable to fulfill your requests. United Community has conducted a thorough investigation and has found no record corresponding to your identity in any of our customer information systems. Furthermore, upon examination of the dispute raised, no tradelines linked to United Community or any of its affiliated entities have been identified.
  While we do empathize with your situation, as a financial institution, we are not authorized to directly intervene in the credit reporting process or provide updated copies of credit reports. These functions are managed by the three main credit bureaus: Equifax, Experian, and TransUnion.
  We recommend that you reach out to the three main credit bureaus to address your concerns. These bureaus have established procedures in place to assist individuals who have been affected by identity theft and can guide you through the necessary steps to address and resolve any inaccuracies in your credit report.
  While we understand that this may not be the response you were hoping for, please be assured that an extensive review of this complaint was done, and Unted Community is unable to take further action.
  if you have any further questions or concerns, please do not hesitate to contact us directly at ************** Monday through Friday from 8:00 AM to 6:00 PM EST, or Saturday from 9:00 AM to 12:00 PM EST.
  Warm regards,
  United Community Complaints Team 

• Initial Complaint

  10/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I complained about UCB before. But look at this crap now... now they're robbing me while I do have money as if robbing me when I have no money isn't bad enough.

  Business response

  10/12/2023

  Thank you for the opportunity to research and respond to the concerns raised within this complaint. On October 12, 2023, United Community mailed a statement directly to the customer summarizing the findings of our investigation into the situation.

  Business response

  10/12/2023

  Thank you for the opportunity to research and respond to the concerns raised within this complaint. On October 12, 2023, United Community mailed a statement directly to the customer summarizing the findings of our investigation into the situation.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6 Months Later..... I requested UNITED COMMUNITY BANK on 2/27/2023 to provide proof of Phone Call interactions to reveal ALL INFORMATION concerning my conversations that took place that are PROOF that I did NOT enter into ANY alternative payment programs OUTSIDE of the FOREBEARANCE program under the CARES ACT. Their direct reply to me was that the information was either non-accessible or would NOT be provided to me. This Bank is HIDING information and NOT WILLFULLY engaging in any reconcilable solutions that is required from them to with any good faith, reach a suitable resolve. In Fact, this bank has continued to attach erroneous, fraudulent fees to my mortgage account; they have engaged in illegal direct attacks toward me by soliciting my phone number, engaging in direct threats and then after the phone calls, have within 5 minutes of the ending phone call, called me back from non-traceable phone numbers to threaten harm against my life. There is also major concern that this company has misallocated funds, used unethical accounting practices, and have disguised receiving principal / interest funds by means of multiple debit/credits that appear to be against normal accounting practices. This Bank Institution has caused irreputable harm to me financially, as well as has caused PTSD since the origin of this matter in October 2020. I am requesting direct assistance from CFPB to do a complete AUDIT of this company’s accounting practices and to do a thorough internal investigation. I am seeking Attorney assistance as well to provide relief from the Harm this Bank Institution has caused since their hard-lined attacks and responses are clearly pervasive and of an intimidating manner. I would appreciate any assistance CFPB can provide to bring justice to the illegal practices of this bank institution. Kind Regards, ****** ***********

  Business response

  09/05/2023

  This complaint should be redirected to Dovenmuehle Mortgage, Inc. (Lake Zurich, IL). They are the ones that maintain the relationship with this customer, and they would be the proper company to provide a response.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i have had my mortgage with United Community bank since 2019 and have NEVER been given an online account to access and manage my account. I have to drive to a local branch AND call people in South Carolina just to make a single transaction. Since 2019 i always have to pay a bigger mortgage because i have to call into South Carolina in conjunction with visiting a local branch in order to pay my escrow early. Even when i manage to do that they often get the instructions wrong or place the payment months in advance. This causes my mortgage to balloon by several hundred dollars unexpectedly. I end up paying an incorrect amount for several months and it hits my credit report. Also it has been DIFFICULT catching it up. They can never seem to figure out why they can not give me online access. It is very FUSTRATING to go thru this every year. Their only excuse is well we do send you letters. I told them if it happened again i would report it to the BBB among other places. I want every late fee credited to my escrow account and i would like to have online access to manage my mortgage. i can not continue like this.

  Business response

  08/03/2023

  Thank you for the opportunity to respond and research the concerns raised within this complaint. On August 3, 2023, United Community mailed a statement directly to the customer summarizing our findings of our investigation into the situation. 

• Initial Complaint

  06/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The bank was closed for the new holiday, I have been fighting with my credit card company…who is happily TAKING my payments, and the bank is happily paying them. But the bank is now charging me an overdraft fee that is incorrect, I should have $64 still in my account. And, when I tried to verify and speak with someone at my local brand, Ms. Panessa, the branch manager could only, essentially, say that she could see nothing, there was nothing she could do about this fee…and no one otherwise I can talk to. Rather puts the customer into a aggravating and upsetting situation and giving us no one to stop payments or speak with anyone who can do more than read off the same screen we are looking at. I am extremely disappointed in UCB over this.

  Business response

  06/27/2023

  Thank you for the opportunity to respond to concerns raised with the Better Business Bureau regarding your deposit account with ****** ********* ****. We mailed a written response of the findings from our review directly to you on June 26, 2023. Please contact us directly if you have additional questions.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Yes I have a question regarding my account I've been banking with community Bank for 3 years my daughter has accidentally used my card and we didn't know it was my card she didn't know it was my card for the last 4 months it's been taking money out of my account on doordash over $4,000 my question is why didn't the bank catch that the debit card transactions more than 10 transactions a day so I have lost over $4,000 and still have to pay $1,280 to the bank I really don't think that that's right the bank is supposed to secure and monitor my money that's the whole purpose of putting money in the bank I go to the bank twice a week my account is pulled up every week so why didn't the bank manage and tell me that these transactions was going on I never have a lot of time to look at my bank statements but I really want to know why the bank did not catch this problem going on for 4 months I do have documents and paperwork from when it started and on April 10th is when it ended because I called it and I called the bank and asked them about it so that lets me know my account was not secured and watched and monitored I just feel like I shouldn't have to pay all that money because my account wasn't secured my name is ***** and this really hurt me and my family I feel like the bank has failed to secure my account because I feel like the bank should have caught them transactions for 4 months more money I put in the more money is taken out I feel like they really should have caught that there's somebody I can talk to without getting anybody else involved I would really like that and I do not want to talk to the bank in ********** North Carolina I want to talk to somebody that's bigger than that and why my account was not monitored and money was just coming out left and right and I do have documents

  Business response

  05/31/2023

  Thank you for the opportunity to respond to the concerns raised in this complaint.  Please note that United Community Bank (“United”) is not responsible for restricting authorized transactions on your account.  Additionally, United is not liable for any transactions disputed outside of the timeframe set forth by federal regulation.  Further, we note that you withdrew the disputed transactions referenced in this complaint and those disputes were properly closed by our investigation team.  However, given the unique circumstances, United has reached a verbal agreement with you regarding this situation and it is our perception that you are pleased with this resolution.  Additionally, on May 30, 2023, United mailed a statement summarizing the findings of our investigation into the situation as well as the resolution that was reached on May 24, 2023.  If you have any questions concerning this response or require additional assistance, please contact our Customer Support at 1-800-******** Monday through Friday from 8:00 a.m. to 6:00 p.m. ET, or Saturday from 9:00 a.m. to 12:00 p.m. ET.

  Customer response

  06/20/2023

  United community Bank in ********** North Carolina handled my complaint and I was satisfied the guy went out of his way to help me I thank him so much thank you all for everything

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩