ComplaintsforPelham Rd Self Storage
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This has been occurring for over 6 months. This is a multi level, advertised as secured indoor storage unit complex. We are being excessively charged for rent without them maintaining the building. The FRONT DOORS of the indoor storage complex have been broken and remain unlocked, allowing anyone to come and roam or potentionally rob people. They advertise elevators which are never functioning correctly. One of the elevators has been out of service for almost a year now. Making people at the top storage units have to walk up the steps. It’s misleading and they continually give members the run around when questioned about repairs. This ongoing and it’s false advertisement to continue advertising amenities that do not work. I spoke with property manager Tracey and regional manager Tina who state they acknowledge it’s an ongoing issue but the owners are not approving the cost of repairs. The doors being unlocked 24/7 poses a threat to our items and the items of other storage units.Business response
03/29/2024
The property team is actively working on the maintenance issues addressed in this complaint. We have offered a rent reduction to accommodate these inconveniences.Customer response
04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
Pelham Rd Self Storage has not reached out about a rent reduction as stated in their response. I have no emails or missed calls from this company offering that.
Regards,
***** ******Business response
04/11/2024
Our Property Manager spoke with the tenant on this account, ***** ******* ***** ******** husband on March 19th offering the reduction but he did not accept at that time.
See attached notated in the customer's account.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.