ComplaintsforPella Windows & Doors of Greenville
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Complaint Details
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Initial Complaint
07/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
If you're thinking about purchasing from Pella I have to strongly advise that you think twice. I am a custom home builder of high quality homes so I know what to look for. My brother-in-law and I paid more than $50,000 for what is supposed to be top of the line windows and there are many quality control issues. The roll screens don't roll up, some installed backward, some with missing parts on the sashes, and more. They still owe us a window so the job cannot be completed yet. It started over a year ago. Sales doesn't want to have anything to do with service. They won't even file the request. Corporate, service, and the local dealership do not communicate. These are words coming from Pella representatives themselves. Excuses excuses but no resolutions. Save yourself a lot of money and headache!Business response
01/23/2023
We sincerely apologize for delays associated with this project. Service work has been completed and we delivered the last sash today. We understand homeowner is planning to stain prior to install and install himself.Customer response
01/23/2023
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for following through with the project and getting it across the finish line.
Regards,
******* ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.