ComplaintsforLandcore Landscape Construction and Design
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Paid $1000.00 for a quote and drawing (to submit to Homeowner’s Association Architectural Committee for approval.) Went through a long wait period for approval submitted plans on 4/17/2022) and was denied (5/25/2022) due to lack of detail on drawing. Began calling and emailing company (Landcore) for more details for ACC submitted drawing (drawing was simple overhead sketch with no measurements or technical details about retaining wall, drainage system, sprinkler system, etc.). I cannot get any response from the owner. I have left voicemail messages, text messages and sent an email.Business response
06/13/2022
Mrs. ***** sent a complaint to ******/bbb about the service that she told us was great when we presented the design. She was so happy with the design!
All the feedback we reviewed was positive she said she loved the design and couldn’t wait to complete the project.
Now she is saying it was a quote we charged $1000.00 for…That’s just a way for her to damage my reputation. I’m saddened to see that. That’s just not accurate.
The design was in need of additional information and that’s OK per HOA requests. However we notified Mrs. ***** about the additional cost to provide engineering and have not heard anything back from her. Yet she has now contacted the bbb wanting a response and refund.
We take all complaints seriously this is a shock as we never saw this coming. The way we received a one star review during the details phase was/is a complete shock.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.