ComplaintsforCarolina Benchworks, LLC

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to Carolina bench wood and met mr Mike to help me build the metal building and set it up in my own land as a business on august 1 2023 After meeting with him 2 times I put down 10% down as his requested which is 10,776 dollars and my check had wrote to Carolina Bench wood on august 4 2023 It has withdrawn 2 days after. He said he will need a engineer to Drawn the building because it was 50 by 100 which will consider a business, and It should be ready in 6-8 weeks, after a while until Dec of 2023, I have not heard any from him, I contacted him by phone call and he said he doesn’t know anything about that, he said he took the money but he was just an agent, he have nothing to do with me, and the company that will build my building will be in North Carolina, but I never talked to them or any body else beside Mr Mike and the check was wrote to his company So I lost my deposit money over 10,000 dollars for nothing. I has contact him and ask about the company up north that he mentioned but he refused to gave my the information

  Business response

  06/04/2024

  Yes, she did come to us to buy a metal building the entire process was explained to her in great detail. Including that DEPOSITS ARE NON_REFUNDABLE. She completed the contract and put down the deposit required. The corporate office tried to contact her on multiple occasions over several weeks. I was finally able to get hold of her and was told she was first overseas with family, and she also said that she doesn't answer phone numbers she doesn't recognize. After the call she reached out to the corporate office and confirmed everything needed to move forward with getting the structural drawings needed for the building. She was also told that we would do everything we could to help her get her drawing as quickly as possible but since she had ordered her building several months before there were other orders that had also come in. About a week after she was told this we were able to get her order to the engineer to design her building. She then contacted us and told us she no longer wanted the building. She was again explained we could cancel the building, but she would lose her deposit. When she signed the contract, she got a copy of it as well. Also posted in the office where she came on multiple occasions it was posted on the walls as well that there are no refunds on deposits. It's also in the contract that she signed as well. To my knowledge no metal building companies refund deposits. She also had an attorney contact us and they were given the same information.

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