Customer ReviewsforAspen Dental

Do not go there! Was forced to get periodontal work done that I did not need and then insurance would not cover it all because it was unnecessary so now I am stuck with a $300.00 bill. All I needed was a new bridge for the bottom of my mouth, not periodontal work done on the top of my mouth. All the Hygenist did was run a small tool around my teeth on top, took all of 30 minutes, and then they charged my insurance company $600.00 They do not answer the phone and if you leave a message they do not return the calls. They do not ever answer the phone number that is on the billing statement that you are supposed to call if you have a billing question! They are hiding from angry customers like me!

I had my initial consultation on May 4, 2024, and discussed the extensive dental work that needed to be done. I trusted the team and felt comfortable at first. I informed them about an important business event in the ** from June 19 to July 1 and emphasized the need for a functional immediate partial denture. Despite extracting three teeth in my upper smile line, the immediate partials they provided were ill-fitting and poorly designed. The partials were squeezing my teeth together and the teeth themselves did not match my natural teeth. The gum line was also protruding, giving the appearance of a stroke. I immediately returned to the dental office, but they dismissed my concerns and claimed the partials were temporary. I asked for a digital scan and offered to pay for new impressions and immediate partials, but they said I had to wait for 4-6 months. Frustrated, I sought another dental appointment elsewhere and was able to schedule a digital scan for today, June 4th. I will have new teeth that fit properly by next week. I returned to the original dentist, and every staff member agreed that the partials were unacceptable. The dentist made some adjustments but failed to address the aesthetic and functional issues. I was given denture glue and told that nothing else could be done until my deep cleaning and fillings were completed. I am reporting this to my insurance and CareCredit team. I refuse to pay for the impressions and the ill-fitting partials. I demand immediate attention and resolution to this issue, or I will involve legal action, local news, and others. ************** and the staff should consider the impact of their actions on their patients and their reputation. I only asked for a correction of the mistake, but I was left emotionally and physically distraught. This needs to be rectified promptly.

My husband and I made appointments to have our teeth cleaned. My husband's appointment was in the morning and mine in the afternoon. We both were given a very thorough exam and about 20 single X-Rays and a panoramic all for no charge. Why they did that was because of the excessive charges they have. My husband's bill BEFORE insurance was over $4000. After insurance was almost $1500. He used a credit card and paid it. I was livid when he came home. I knew he had some gum disease but this was ridiculous. Looking over the bill, they had also changed us $135 for an electric toothbrush which he didn't bring home. I went to my appointment in the afternoon as scheduled. I generally have pretty decent teeth. My bill came to over $1700 and my *********************************** paid NOTHING. They were also going to charge me for an electric toothbrush, but since my husband had it on his bill, they took it off mine. I then asked them to let me have the toothbrush my husband paid for. They told me they didn't have any. So these people are putting things on your bill that they don't even have in stock. I went to my previous dentist 2 weeks later and he promptly cleaned my teeth. My insurance paid for his treatment.