ComplaintsforJoyus Company, LLC

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 5/14/24, ******** PTO, **** wired $9,000 USD to Joyus Toyus Company, LLC now doing business as Joyus ********** and/or Joyus Christmas, LLC for the design and production of ***** custom plushies.Stipulations of the purchase agreement established that a complete refund, minus a small prototype fee of $575, would be provided at the customer's request if made prior to acceptance the prototype. As of 9/5/24, the company had not produced an adequate design and was slow in communicating with the customer; as such, we notified the ********************** that we would like to terminate the process and receive a full ********* response, the company offered to expedite the process at their expense. We rejected their offer and maintained we wanted to exercise our contractual right to our refund. On 9/10/24, the company responded and declared they are unable to provide our refund at this time due to several other requests for refunds they have received and the general deterioration of their financial position.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Our business, ********************************************** (FG|PG) contracted Joyus Toyus to provide ********************************************************************** *******, ** 6/27-29/24.-Date of transaction: 05/16/24 -Amount of money paid to Joyus: $ ******** (full payment required by Joyus Toyus to produce the plush toys)-Joyus Toyus to provide: ***** 10" ********* Chameleon Plush Toys including shipping from factory and delivery before deadline date of 06/24/24. Joyus advised that all ***** units were being shipped airfreight on 6/20/24. Joyus asked for additional delivery time, FG|PG provided one more day for a 6/25/24 delivery.-Nature of Dispute: Joyus failed to deliver plush toys on time. * 6/21/24 - FG|PG received DHL shipment notification via text stating delivery of 6/27/24 * 6/24/24 - No delivery. FG|PG communicated with Joyus but he was not helpful. * 6/28/24 - FG|PG receives 150 plush units delivered to FG|PG warehouse * 6/29/24 - Joyus sent email accepting responsibility and advised that 300 plush units were in route for delivery. Trade show was from 6/27-29/24.* 7/10/24 - Joyus agrees to settle for missed delivery with a 50% refund of $3,750.00 to FG|PG by 8/1/24, immediate delivery of the 300 plush units that are currently in Joyus possession to FG|PG client and delivery of the remaining ************************ ***** to be delivered by 7/12/24 * 8/14/24 - FG|PG client receives the 300 plush units that were in ****9/11/24 - FG|PG has not received the 50% refund or the remaining 550 plush units from Joyus . Joyus has become non-responsive and not answering our emails and phone calls.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I began working with Joyus Toyus to create an organic plush in November 2024. However, this process was repeatedly delayed due to skipped edits I requested and unanswered questions. At one point, an entire edit packet for a prototype was ignored. Mr. **** didnt take this seriously, as seen in other reviews where he says, good things take time. Delaying a project for 5+ months and skipping edits is not a good thing.He also asked for full payment early, which I regret agreeing to. Originally, I chose a 50% downpayment, with the rest due upon prototype approval. He claimed the factory needed early payment for materials, and I trusted the process. In hindsight, this was a **********. **** suggested sending the prototype to another organic factory to create an organic swatch, which I thought would save time. However, despite asking multiple times, I never received an update on the swatch or even confirmation that the plush had arrived.Edits, which were supposed to take 5-7 days (or more like 14 business days in reality), took up to 35 days to implement. Due to the constant delays, skipped edits, and ignored questions, I requested a refund of around $21,000.Initially, Mr. **** agreed to honor the refund and suggested I request chargebacks for $4,800 on credit card charges. However, the claim was reversed because he failed to respond to the bank. Now, I am forced to pursue my refund legally. He may claim I ignored his offer of $250 per week, but such an offer was unreasonable for a $16,000 refund (this is the amount I was owed, after the chargeback that should have been honored). Given the failed chargebacks, I now seek the full *********. Ganns business practices are, at best, poor and, at worst, predatory. He will waste your time and withhold your money. I strongly advise against doing business with himresearch reviews of his previous ventures, and youll find similar stories. This is only a summary of the issues that I have had.

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