ComplaintsforWeed Man Myrtle Beach SC

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  was away from home for two weeks came home and found an advertisement on my door handle.easy **** for someone to know if anybody home. i tried to call ******* and complain. no answer and no call back.i would like for them to stop this practice before a problem arises.

  Business response

  10/24/2024

  I do not see this address as a client of ours so am unsure how I can help. If there is any type of issue at all, please ask ****** to contact our General Manager if he would like. The best way is by email at *************************** and he can help address any concern, if there is one, involving our firm.

  I also give permission for the local franchisee of better business bureau, **** to handle on behalf of their client Weed Man. 

  Thank you.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hired this company to strictly do weed control they told me that it was ***** the first time around and then it was $79.99 every 6 weeks to come out and treat after the initial treatment 2 weeks later they're trying to come out again and do another round and prior to them coming I canceled services my husband is a disabled veteran and I had to stop working to care for my husband which was more important at the time than weeds in my yard and asked them to cancel until further notice they asked why I was canceling and so I told him and the next thing I know they come out two weeks later and treated my yard and charged me $159 and took it out of my bank account after I had canceled already I have called several times emails I've spoke with the manager **********'ve spoke with quality control **********'ve been told ****'s out of town which apparently is over ********** was told that all managers were in meetings all week I've been told that ****'s out of town I've been told that August 1st my funds would be put back into my account that **** just got back from vacation it was on top of the list top priority it is here August the 5th I called today ****** tells me **** is not available an doesn't know his last name when I asked she sends me to **** and of course got a voicemail I've been hung up on by **** quality control I have emailed **** I have talked to **** several times he told me my stuff was processing this is going on over 2 months now of trying to get a refund for my $159 that they deducted from my bank account after my cancellation they have told me everything under the sun to try to pacify me this issue is ongoing and causing me a lot of stress I'm caring for a disabled veteran already. This company is very horrible to deal with when it comes to customer service and I don't understand how they can take advantage of people the way that they do. It's pathetic

  Business response

  08/14/2024

  ** respectfully request this to be removed from our account.  ** are not the business mentioned in this complaint.  ** do not operate in Myrtle Beach.  ** are a locally owned and operated franchise of **ed Man.  ** service the upstate of ************** (********, **********, *********** areas).  ** do not and have never operated in the Myrtle Beach area.

  Thank you!

  Business response

  08/27/2024

  I do see where ******** reached out to both offices and we have returned her call, leaving a voice mail. **************** was the last one to reach out and is awaiting her return call.

  Of course we will do anything we can to ensure all parties are fairly treated and do give permission for the local franchise of the Better Business Bureau to also handle on our behalf if they wish.

  If any additional information is needed from our office please do not hesitate to reach out directly. 

  Thanks you. 

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started service with your company for the 2023 season. I paid up front as requested. Since then my lawn has looked like a disaster with whatever you have done to it. I recently decided to cancel my service. I requested a reimbursement of the remaining balance of my up front payment with two personal phone calls with ****. He promised the first time that I would have it within two weeks. It never came. Then he promised within several days after my second conversation with him. Again, it never came. I have called the office three times on Fridays to speak to him about this and he is either always busy or out of the office and never returns my calls. He sent a supervisor out to offer me a "free service" to keep me as a customer. I refused and advised the supervisor to tell **** that I wanted my refund. Nothing came of it. You do not seem like reliable people to do business with. I do not want to report you to the BBB, but am seriously considering doing so. ******************* 7/29/24 THIS IS IN REGARDS TO ******* ************ WHICH I DO NOT RECOMMEND USING AT ALL!!!!!

  Business response

  08/16/2024

  Good Morning!

  
  

  ******* did stop her subscription and did have a credit remaining.  

  
  

  We have sent this back to her and let her know as well.

  
  

  Thanks!
  

  
  *********************** | General Manager
  Weed Man | Mosquito Hero
  *******.com | mosquitohero.com
  

  
  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have used weedmans service for a couple of years hoping to get my lawn looking good. I gave it time. Only one section of my tiny front yard looks decent. They charged me ****** today for front yard only to kill broadleaf weeds etc. The yard looks terrible already and they charged me 115 for today? It's criminal.

  Business response

  06/25/2024

  Hi *****,

  The Better Business Bureau **** is a business that helps parties resolve disputes. I will email you directly as this is not a dispute but instead just sounds like your lawn is sick. 

  Thanks!

  Customer response

  06/27/2024

   
  Complaint: ********
  
  My complaint #********. Their answer is my lawn must be diseased. They said they would contact  me via email. That never happened.  Instead they chose to come unannounced  while I was out and leave a sign on my lawn. Professionaly serviced by *******. I never asked them to service anything  in fact I had fired them two days before. 

  When I called the company  I was told they never actually  did anything  other than look at the lawn. They said it was diseased. No remedy. The technician  that came out to put broad leaf weed killer didn't have any training.  Everybody  knows you don't treat centipede grass in a heat wave. It weakens the grass and potentially  kills it. I feel they treated it with the sole purpose  of generating income.

  My complaint  stands. They are irresponsible 

  ***** Koehler 

  Business response

  07/02/2024

  Afternoon and thank you for circling back. I do see where the client contacted your company instead of directly contacting us, the provider. We did immediately visit the property and contacted the client with recommendations on the Orders that need to be written to remedy. 

  
  Current recommendation at this time is for any questions to be directed at us and not through your company.

  Thank you!

  Customer response

  07/03/2024

   
  Complaint: 21896462
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  07/05/2024

   
  Complaint: 21896462
  
  I am rejecting this response because:I don't want to further contact *******. I fired them a couple of weeks ago. They sent a representative  out without my consent. I had two lawn management  companies  out this week. Both agreed the last treatment  ******* applied left broad leaf weeds in the lawn. They  charged me for an ineffective  treatment  by an employee with minimal if any training. I am not satisfied  with their business and want no more contact with them. Nothing they could say or do other than refund the price of the treatment  would be acceptable.  Thank you.
  
  
  Sincerely,
  
  *************************

  Business response

  07/06/2024

  Hi *****,

  You have been a client for many many years and I apologize if now you are not happy.  If we just treated your lawn, weeds could take up to 14 days to die and I'm sure any other lawn care company would also not only let you know this but speak very highly of us. 

  We do 100% guarantee our work and will redo any service for you for no additional charge. Our technicians are the most trained in the industry and again, I'm sure any other lawn care company would also attest to this.

  My advice would be to reach out to our office directly and they can set up anything you want. We will 100% make certain you are delighted with your subscription. 

  Thank you!

  Customer response

  07/09/2024

   
  Complaint: 21896462
  
  I am rejecting this response because:
  I'm not a *****. Your service is sub par and I am done with you. I have hired another  company  and, no, Your business  is not highly rated in the industry. I'm not contacting  your office and I have told you repeatedly  to cancel my account.  I alerted my credit card company  to flag any further  charges.
  Sincerely,
  ***********************; ( not *****)
  *************************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased lawn fertilizer service for a year, paying in advance at approximately $102 per treatment.Received 1 treatment. Not satisfied with the service. Cancelled further service and requested refund. Contact business several times. Have not received any response from the business. Purchased with debit card through Chase bank...if necessary I will contact ********** for verification.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called Weed Man to order a spraying for March 19. I gave a credit card over the phone, but was told I would not be charged if I called to cancel before the service was performed. I changed my mind about getting the service (deciding to do my lawn myself) and called to cancel on 3/18. The woman I spoke with said that was fine and shed call in a few weeks to make sure I didnt need anything else. No one came to spray on the 19th, so I knew the service had been cancelled. However, I received a text at 3:18 pm on April 1, saying someone would be at my house to spray the next day. I was out of town interviewing for a job and not regularly checking my texts and did not get a chance to reply via phone until the next day after the service had been performed. No one answered my call. I sent an email asking for a refund because I was charged for a service I had canceled/did not request. I called again in the morning after and was told my case was under review. I received an email from ***** the next day saying I wouldnt be refunded because they couldnt find any record of my conversation with the woman who cancelled my service. This didnt make sense to me because the service on 3/19 was indeed cancelled. I then talked with **** who again told me i could not get a refund because I didnt call or text to cancel the April 2 service. I said that shouldnt have been on.me because I didnt request it. He told me hed talk to the owner about it, but the owner was out of town on a business trip and could not be reached. He refused to give me the owners name or his last name.

  Business response

  04/15/2024

  Hi *****,

  I'm sorry to hear if anything at all went wrong. If you would please call or stop by the office and ask for the Branch Manager, ******, I'm confident he will go over everything with you to ensure nobody us upset.

  Just in case you need it, the office number is ************ and the address is ******************************* over off ***************.

   

  Thank you!

   

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Stopped using this *********** months ago. Made it quite clear I no longer required their service. Now receiving numerous calls...different numbers wanting me to try their service...have told them SERVERAL TIMES No...keep calling.

  Business response

  04/08/2024

   I can not find a client under this number and also do not think its a complaint. We would only call and speak with her once or twice a year and as soon as she tells us not interested we would not call anymore. Actually this is no different than your franchise. I get 3 or so calls every year where you try to get back our business. Its not a big deal.

  
  

  Thanks, 
  

  
  *********************** | General Manager
  Weed Man | Mosquito Hero
  *******.com | mosquitohero.com

  Customer response

  04/09/2024

   
  Complaint: 21501535
  
  I am rejecting this response because: This is absolute BS.  This business was at my property for 1 year of service at my request, After I cancelled the service I received dozens of calls to reinstate the service and they would not take no for an answer, continuing to call even after repeatedly telling them to stop calling.  Their answer is expected...do not know who I am.  Possible the Myrtle Beach business has no idea what the corporate office is doing but to just brush this "Complaint" off and claim they have never been to my home, and it's standard business practice to make a dozen calls is incompetent.  BBB can officially drop this complaint at my request.  Will get no where with this business.  I will put blocks on their numbers and if it continues will find other means to report them.  Thanks for your help BBB.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A guy name **** with weed man has called my phone approx 15 times this week. I told him today to stop that we had no business relationship and stop harassing me with these calls.

  Business response

  05/22/2023

  Hi *****!

  First off, I do hope you know you can always reach out to us direct and do not have to go through the local franchise of the BBB. We can answer your question MUCH QUICKER direct.

  It took a bit of digging but in effect, we did reach out to you as promised but missed you. Then you'd phone back into ** which started the **************** again as our phone system will automatically try you back if we're not able to answer when you called in.

  I do apologize for the frustration and think we have it fixed after working with the phone company. Of course reach out if you need anything else and thanks so much for partnering with **.

  ***********************

  **************************************

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our complaint is against ******* of Myrtle Beach. We have lived at the address of ******************** since ****. A representative from ******* went door to door last Spring offering their services, so we decided to try it. When we signed up for the service in April 2022, we wanted the ant treatment for an event we were having however that service was never received at the time we requested. Then later this fall we get a bill saying that treatment was applied 6 months after the date we ordered and no longer needed. We contacted ******* office to speak with their manager and told the charge for the service would be removed that same day since they had missed application at the time we needed. We have called and spoke with ******* in regard to a balance they have charged for the ant treatment, and told various reasons why this hasn't been removed. We feel like we were scammed, our yard looks terrible with more weeds than ever. It's very frustrating as emails and calls regarding this balance continue after being promised this was taken off our account. We have paid in full for all other applications they provided. We would not recommend ******* for any service or their office staff or managers. It's a poorly operated business, and the community needs to be aware.

  Business response

  12/16/2022

  Hi ***** and I certainly apologized but did not know anything about this. I do hope you know you could have called or stopped by the office!
  We did apply the Fire Ant control at the normal time for a preventative application but you're saying you wanted earlier for an event. That was missed *** our end.
  I have completely removed that charge so there is nothing owing for it now and your account is paid in full. You may of course see this for yourself by logging into your account by visiting: ********************************************************
  
  Please call direct or stop by if we can help with anything else at all!
  

  Customer response

  12/19/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  09/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On June 14, 2022, I called to cancel my service, because I had conveyed my dissatisfaction with Dalton A*****, Branch Manager, on several occasions and seen no improvement. I was transferred to a representative named Lindsay, who badgered me to continue to work with them. I told her in no uncertain terms that I wanted to cancel my service immediately and be refunded for the services I had prepaid for, but not yet received. She assured me she would do as I asked. I had no confidence in her commitment to me, so I emailed Mr. A***** to document all this and also to detail the services and fees for which I expected to be refunded. I was astounded to receive an email from them on June 17th, stating that they had completed a granular fertilization that day, 3 days AFTER I canceled their services. I have sent follow up emails to David W*****, General Manager. He is refusing to issue me a refund for the June 17th fertilization and for a 6% discount I did not receive for an agreed upon list of services that I prepaid on February 18th.

  Business response

  01/08/2023

  Business Response /* (1000, 14, 2022/10/12) */ We certainly apologize if in any way they are less than delighted with our service and invite them to cal or stop by the office and we'll go though any concerns they have. Consumer Response /* (3000, 16, 2022/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They know exactly what I want, which is a refund of $79.97 per the email I had included in my complaint, and they refuse to issue the refund. Business Response /* (4000, 18, 2022/10/26) */ ******, They did send you a refund but it was different than $79.97. I know the Office Manager went over the accounting with you in detail and you even asked me to verify it was correct which I personally did for you. While they did send the correct refund, I'll place a note in your account personally for a $100.00 credit you can use when you're ready to subscribe again. Willing to do this as both a token of good will and neighborly friendliness. Consumer Response /* (4200, 20, 2022/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 6/14 at 7:06PM I called and followed up by email to advise you that "I spoke with Lindsay today to sever my agreement with Weed Man effective immediately." Listen to the call recordings and you will hear that she finally said she would do as I asked. Despite that, you fertilized my lawn on 6/17...3 days LATER. On 9/21 I sent you email stating, "Please send me documentation that you provided to me as to how you apply the discounts and your requirement for advance notice required for termination. I do not recall receiving any such documentation." You never sent any such documentation. I rechecked my paperwork and the is nothing on either side of the documents that states discounts will not be applied until last service or any requirement to provide a minimum advance termination notice. I sent you another email on 8/10 detailing a revised credit due to me of $117.08 for the UNAUTHORIZED fertilization AND the promised discounts. You sent me a check for $37.71, which I have not cashed. So, you still owe me $79.37. Business Response /* (4000, 23, 2022/11/22) */ ******, I am disappointed you continue to be upset but as I have stated before, I've personally reined the accounting and the company did correctly process the refund for you. I also personally sent you information on the breakdown of the account as well as how our season-long prepay discount works. Please also note that you did not fulfill the season either. The last service we performed for you was on 17 June and you phoned on 20 June stating you had to stop. The ladies promptly stoped your service immediately. In prior communication we also gave you a very generous credit to ensure there was nothing wrong moving forward. In brief ma'am, these guys do good work and upon your request I've made certain everything was handled properly for you. When I read your response, you are simply off on your dates and that is all.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩