ComplaintsforBeach One Realty & Rentals
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company is price gouging rentals. I have lived in my current condo for 4 years. They increased the price on me dramatically when they offered my lease renewal. They gave me terrible excuses why it was going up such as "market and holding costs". Holding costs wouldn't have anything to do with it since the condo is currently occupied. They didn't offer to renegotiate until they had already gotten a rise out of me. I would like an apology from them.Business response
10/27/2022
Business Response /* (1000, 5, 2022/08/09) */ This tenants lease is up for renewal. The market rent for identical units in the development is $1300 per month. The tenant has been renting at a rate of $1025. The homeowners expenses have increased (HOA, Insurance, and maintenance costs) significantly. The homeowner offered to renew the tenants lease at $1250, still under market value. The tenant responded to our office with the most vulgar email that I have ever read. The choice of words is at the very least, astonishing. I would be more than happy to submit copies of those emails to BBB as well. Even after the way the tenant spoke to the management company, the owner agreed to offer the tenant the opportunity to stay at a rate of $1200, instead of $1250 as originally offered. The tenant said he would be moving out. We then receive the complaint via BBB. Today, August 9, the tenant requested to renew for an additional year at the $1200 rate. This complaint is not factual and our company is not "price gouging". Rental rates are determined by the rental market and the owners' carrying costs. Consumer Response /* (2000, 7, 2022/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) What she said is almost all correct except I submitted the complaint on the BBB website last week before I heard back from them. That is why they are seeing it now. I am happy to remove the complaint
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.