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Complaint Details
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Initial Complaint
01/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8/22/19, I contracted with above company to terminate a timeshare contract with Capital Vacations. I worked directly with ******* "****" ********. He did tell me that it may take months, because he used to work for capital Vacations and knew they were difficult to comply. Because the timeshare was approx 30 years old, there were many deeds (he said 5) and each deed was $5000 to process. I sent $ to his company and zelle to him directly. For these 3 years, he was believable and asked that I only speak with him. for the last year, he has been unavailable and I was told by *****************, that he no longer works there. I have never received any statements for any documents to support my "investment" of $30,000. phone numbers I have are *****************-635-2002ext100, ****************-561-8755,866-490-4535. ************ is the personal phone # for Chip when I sent $4,999 Zelle. Their current website is:LAFTC TSTO Chip told me (some time back) that he was not afraid of being sued because he had been sued in the past. Any contact I have with "them" is Jan@timesharetimeout..Office phone:*******************.Business response
01/31/2023
Jan <************************>
1:26 PM (0 minutes ago)
to me
The client needs to understand legally they had agreed to mediation.
***************** Assistant
Office phone ***********************
************************Customer response
02/05/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive a response from ***************** ***** telling me that if I remove my complaint, they would assign a mediator and give me a refund.
This is the vague way she has responded for 2+years. At this time, I will not remove my complaint PLUS I won't to have the amount of the refund, before I proceed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2180 Waterview Dr Unit 625
North Myrtle Beach, SC 29582-8308
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.