ComplaintsforRise Up Lending
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Loan details were not clear, I would never have signed up for paying 493.48 for 1200 dollars. The customer service line is never open and they hang up on you so it is impossible to cancel or speak to a representative. At the end of the day charging someone up to $9,213.75 for a $1200 loan is robbery. I have already exeeded my loan amount by $537.30 dollars i need it to stop. Please help.Initial Complaint
09/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On August 2 2024 I was searching for a loan company for a small loan. An advertisement came up that said Rise-Up Lending would give me a $450.00 loan . I agreed and after I did they told me what I had agreed to. A payment of the initial amount with $3000.42 pay back, interest. rate of 580.31%, $216.04 x 16 months. This isnt a loan it is theft. I do not have the income to pay it. I tried to call customer Service, but no responce.Business response
09/20/2024
To Whom It May Concern:
Pidamiya-ye (thank you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending. Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally recognized and sovereign American Indian Tribe. I am writing on behalf of Rise Up Lending in response to the complaint referenced above. The Tribe takes the concerns of our customers seriously and we are happy to respond to your inquiry.
We are in receipt of this complaint and will reach out directly to the customer to resolve this matter.
Rise Up Lending is committed to providing outstanding customer service and will always go the extra mile to ensure any dissatisfied customer has a positive lending experience. We trust that you will find this letter of explanation satisfactory and resolves the matter.
Pidamiya-ye,
****** ******** ****
General Manager, Rise Up LendingInitial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Loan details were not clear, I would never have signed up for paying 664% for 1200 dollars. The customer service line is never open and hangs up on you so it is impossible to cancel or speak to a representative. At the end of the day charging someone 6000 for 1200 loan is robbery. I have already exeeded my loan amount by 700 dollars i need it to stop. Please help,Business response
09/13/2024
To Whom It May Concern:
*********** (thank you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending. Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally recognized and sovereign American Indian Tribe. I am writing on behalf of Rise Up Lending in response to the complaint referenced above. The Tribe takes the concerns of our customers seriously and we are happy to respond to your inquiry.
We are in receipt of this complaint and will reach out directly to the customer to resolve this matter.
Rise Up Lending is committed to providing outstanding customer service and will always go the extra mile to ensure any dissatisfied customer has a positive lending experience. We trust that you will find this letter of explanation satisfactory and resolves the matter.
***********,
****** ******** ****
General Manager, Rise Up LendingInitial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company did not make clear the details and repayment expectations for the loan. Unreasonable amount of interest. On a 1000 dollar loan they expect over 600 dollars a month for 6 months time.Business response
09/13/2024
To Whom It May Concern:
Pidamiya-ye (thank you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending. Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally recognized and sovereign American Indian Tribe. I am writing on behalf of Rise Up Lending in response to the complaint referenced above. The Tribe takes the concerns of our customers seriously and we are happy to respond to your inquiry.
We are in receipt of this complaint and will reach out directly to the customer to resolve this matter.
Rise Up Lending is committed to providing outstanding customer service and will always go the extra mile to ensure any dissatisfied customer has a positive lending experience. We trust that you will find this letter of explanation satisfactory and resolves the matter.
Pidamiya-ye,
****** ******** ****
General Manager, Rise Up Lending
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
8 total complaints in the last 3 years.
8 complaints closed in the last 12 months.