ComplaintsforThe Fruit Truck

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought two boxes of peaches from The Fruit Truck in Bloomington, MN on Saturday, July 20, 2024 for $90. Both boxes contained mealy, rotten peaches. I immediately contacted the Fruit Truck via their email address as directed in the FAQs on their Web site. I have sent two follow-up emails since, but I have not received a response.

  Business response

  10/13/2024

  ** ****** has disputed her payment with Venmo.  We can't assist her.

  Customer response

  10/13/2024

   
  Complaint: ********
  
  I am rejecting this response because: the business had several opportunities to follow up with me before I filed the dispute with Venmo. They could still make this right, but they are choosing not to. 
  
  Sincerely,
  
  ** ******

  Business response

  10/27/2024

  We reject your response due to the fact you disputed through venmo. Do you expect a refund and a store credit? That's double dipping. We are not able to help you at this time. 

  Customer response

  10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** ******

• Initial Complaint

  09/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On June 10,2024 I bought 2 boxes of Georgia peaches from The Fruit Truck, in Longmont Colorado at the ***** ***** parking lot. on June 14, 2024 i sent them a message that the fruit had rotted,i had followed directions on putting them on a table and not bothering them for 24-48 hrs. I sent pictures.i was told to allow up to 30 days for comment that they are busy. As requested i sent an email with pictures of fruit, 2 box's they came in and what happened to *********************. I have since sent them several emails and posted on their facebook page that i had spent $90.00 on fruit asying they are busy, August 17, still busy, I think i posted on facebook at least 10 times with nothing. Very plainly on their message it says "no refund for perishable fruit" i sent them pictures within 3 days of buying them, no receipt they grabbed my money -that was it. I wonder how many other people get rotten fruit but don't do anything. At this point i want my money back, i only had the fruit a few days an it rotted from the pit to the outside. It must have been frozen or the boxes dropped. I don't care what they say about a refund- it wasn't 2 week, 10 days but 3 days! Totally being ignored for 4 months is terrible. Plus I really wanted to can peaches for the winter. The pictures show the fruit looked nice on the outside, but once opened is was rotten as heck inside, so i'm not sure what happened, but they didn't get bruised by me.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In June, I purchased peaches/cherries that were awesome! Pecans that I froze as I have had not need for them yet. The blackberries were very disappointing. Either moldy or mushed. I have sent 3 emails with no acknowledgement. Even saying we got your email will review will get back to you. Some acknowledgment would been better then none. I did comment on FB. It was deleted. They responded with message in messenger, however I tried to resend a response. But it wouldn’t go through. Saying couldn’t send. My total order was 140.00, I think black berries were 40? I understand they are not in control 100 %, but even grocery stores offer a comp exchange credit or something. I did throw honestly almost half away, either they were moldy, attached to a moldy one or were smashed. I have referred others to purchase cherries and peaches just not the blackberries. I will purchase hardy fruits from them, just not delicate ones.

  Customer response

  09/10/2024

  In the email it says the original purchase date as I sent same day of purchase. Purchase was 930 am at ******** ******* 

• Initial Complaint

  07/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  7-12-2024 Aberdeen SD bought 2 crates of peaches from Fruit Truck SD. Paid $90 total for both boxes. Peaches are mushy Soft. Spoiled. Bruised. Had to throw ALL of them away Can't get answer by e mail or phone. Want refund or replace product.

  Business response

  07/17/2024

  You sent the email on Monday.  Today is Wednesday.  You must have sent to BBB on Tuesday!!!! Please wait for us to reply!! We do not have a phone number so we don't know who you tried to call. Thank you.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought peaches from The Fruit Truck store, the entire box is bad I’ve written 6 emails and they won’t respond They don’t have a phone number to contact them, we live close to Aberdeen sd and Sioux Falls is 3 hours away

  Business response

  07/09/2024

  We received 2 emails. July 3 and July 5. We replied to her today after checking with the store about this. We don't have an ****** who works for us. We don't give refunds on perishable fruit. The store usually replaces fruit in cases like this. She needs to send more information before we can assist her.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello - I bought peaches on 7/26/2023 from the location in Anoka. The cost was $60.00. When I got the peaches home they looked damaged. I sent an email to the Truck on 7/26 showing the ones that I had to throw away immediately. I requested a refund or an exchange. I tried to save the others, but they were all bad (moldy or mushy). I sent a follow-up email on 8/7/2023 and 8/17/2023, but I did not receive a response back. I also tried to reach them on their facebook site. Insteading of responding to the post, it was deleted. I have bought fruit from The Fruit Truck for years, because it is normally good. I'm very disappointed that there doesn't appear to be any customer service. $60.00 for a crate of peaches is a luxury for my family, which I am happy to pay, but not when every peach was bad.

  Business response

  09/09/2023

  We responded to this person through email but have not received a reply to our questions for more information.  We can't help her till she replies. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩