Customer ReviewsforCountry N More Gifts.com

I just discovered this company 5 days ago and I am so happy I did! I have already received two of my pieces and I love them. I love the percent off codes and the rewards program. I wish I would have found this website a long time ago because I am a collector of Department 56. Excellent customer service!!!

NEVER, AND I REPEAT NEVER BY FROM THIS COMPANY CUSTOMER SERVICE IS HORRENDOUS, AND JUANITA IS THE RUDEST PERSON TO SPEAK TO BLAMES ERRORS ON THEIR BEHALF ON THE CUSTOMER. IF I COULD GIVE THE RATING A NEGATIVE 5 STARS I WOULD. NEVER PRE-ORDER YOU WONT GET YOUR ITEM TILL MONTHS LATER AFTER LAUNCH, AND HOPEFULLY YOUR ITEMS COME NON-BROKEN AND PROPERLY BUILT, AS THEY SHOULD. COMPANY COMPLAINS TO CUSTOMER ON HOW THEY ARE A SMALL BUSINESS, BLAH, BLAH, BLAH, AND HOW THEY CAN NOT WORK TO PROCESS A REPLACEMENT, HOWEVER; EXPECT THE CUSTOMER TO PAY SHIPPING COST, RETURN ITEM, AND THEN STILL NOT GET A REPLACEMENT/REFUND ON RETURNED ITEM BUT, EXCEPT THEM TO PAY 50% OF RETAIL VALUE MORE FOR A NEW ITEM WOW! I WOULD NEVER OPERATE A SMALL BUSINESS, OR ANY BUSINESS IN THAT MATTER!

I have ordered from countrynmore for several years and have never had any issues with them. In 2021, Dept 56 had production and fulfillment issues which delayed delivery of some pieces. I have received every piece I've ever ordered from them and understand that if something is on preorder, I will have to wait until it comes in. I calendar when the items should arrive and check back. If website says the item is in, I kindly send email with question on eta and Juanita will get back to me every single time. I don't understand these negative reviews. Also, they give fantastic discounts that no other dealer will do. So it's worth the wait for me and I believe some of the delays sometimes is because they are very busy because everyone else wants these discounts too. Be kind, get kind.

I purchased an item from them almost a year ago. Although my account was debited, I never received it. After time passed I called the Country N More, but alas no one answered the call. So, I sent an email and was informed that it was their error and the item was not available. They also stated that they tried to credit my account, but was not successful. However, they were going to send me a check. The pages on the calendar passed by, so I contacted them again via email, and got the same song and dance that they were swamped and a check would be coming shortly. Still no check, so another email was sent, and I got the "second chorus" to the same song and dance that the check would be going out this time the next day. Never happened and several additional weeks have passed. It is not the cost of the item, because it wasn't that much, it is the principle that this company provides terrible customer service. Although I have purchased a few items from them, NEVER AGAIN! PLEASE TAKE MY ADVISE AND DO THE SAME. They need to be shut down, because I trust there are others out there that have experienced the same rotten treatment. As a company don't blame the pandemic and lack of workers for your shoddy business practices.