Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Detailed issue sent to La Prensa Latina Media:"Hello La Prensa Latina Media! I have an issue with the No.1413 where the publication date and the date on the advertisement for the Rio Market out on Summer Avenue post date sensitive sales ad(s) that don't allow not even one day of travel preparation to go to this particular store location and intelligently shop. I have shopped there before however I was depending on La Prensa Latina a lot for the sales paper information that includes the values for the price with illustrations from this particular supermercado. I hope this is something that can be explained or that La Prensa Latina will be able to assist me and my household with further as it was a grave inconvenience during this summer and on my birthday month when I handle a lot of commerce in *******. I am forwarding for both our records to the Better Business Bureau. I would like any correspondences back to me concerning this issue to be via email."Business response
08/23/2024
********************
Thank you for contacting La Prensa Latina. We apologize for the inconvenience you may have had with the issue No. 1413. All of our weekly print editions have a Sunday date, even when the paper is distributed between every Friday and Saturday. By every Sunday, since 1997, the ***** copies we print, are settle in our 230 distributions points. For the issue No. 1413 the date is 07/21/24 but for the Rio Grande Supermercado, the special offers are from 07/19/2024 to 07/25/24, giving you up to 7-day window to take advantage of their good prices. The offers starts when the paper is getting distributed until the next Thursday, because every Friday there will be more offers or prices will change.
I Hope this information will give you a better understanding of how we operate and how the take advantage of Rio Grande Supermarket offers.
Original Complaint:
Name
*******************************
Email
Phone
**************
Company
*********(R)
Message
Hello La Prensa Latina Media!I have an issue with the No.1413 where the publication date and the date on the advertisement for the Rio Market out on Summer Avenue post date sensitive sales ad(s) that don't allow not even one day of travel preparation to go to this particular store location and intelligently shop. I have shopped there before however I was depending on La Prensa Latina a lot for the sales paper information that includes the values for the price with illustrations from this particular supermercado. I hope this is something that can be explained or that La Prensa Latina will be able to assist me and my household with further as it was a grave inconvenience during this summer and on my birthday month when I handle a lot of commerce in *******. I am forwarding for both our records to the Better Business Bureau. I would like any correspondences back to me concerning this issue to be via email.
Respectfully,
*************************
Owner
Marketing Innovation Agency llc
La Prensa Latina
************ mobile
************ Office
*****************************************************
Bartlett, ** 38133
Customer response
08/23/2024
Complaint: 22084003
I am rejecting this response because:Their response is not correct according to the information that was actually published. A lot of times this happens when the responding person from their company has a stage of editorial that is not the final document that the subscribers have after a final edit. Their respondent clerk should check all copies of the editorial final print copies to make sure the information that their office is using to respond with is accurate.
Sincerely,
*******************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.