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Complaint Details
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Initial Complaint
02/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This business took my acp credit but never sent tablet. No numbers for the business works or chat bot or email. It's a scam. Tracking number for ***** issued but it was never sent. Torch wireless is surge wireless aka surge pays. All main office located *******************************************************************.Business response
02/15/2024
*****************************,
Thank you for bringing this matter to our attention and for being a valued client of ours. We are sorry for any inconvenience that you have experienced. Please be assured that we are a legitimate company that takes our clients concerns seriously. We will do everything we can to resolve the issue as quickly as possible.I have reviewed your account and can see from our end your tablet was shipped on 1/27/24 and was delivered on 2/9/24. For full transparency I have attached tracking information and a delivery picture from ***** for your review. If you file a police report regarding the theft of the package and send us a full copy of the report, we will send out a replacement tablet upon receipt of the same. If you have any questions or concerns, please do not hesitate to reach out to me on my direct line *************).
Sincerely,
****************
SurgePays,Inc
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.