ComplaintsforTutoring Clarksville LLC
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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My grandson was having tutoring sessions by a young lady named ****** for math, pre-algebra and algebra. I received an email from her today and she let me know that until Clarksville Tutoring pays her back pay of 2.5 months, she put Jaces tutoring on hold. I sent a text to **** and she responded with:Theres a miscommunication. Ill keep you updated on Jaces tutoring times. Sorry for the inconvenience Jace is stuck in the middle due to this messy payment issue so I asked for a refund for the rest of the sessions today, ** still waiting for a reply from **** What a way to do business. How does a business get away with not paying their staff???BTW, I paid $334.00, I think thats exact. So, I had to pay, so where did my money go? Just wondering what theyre doing!!Ridiculous I have to do this.Thanks for listening, I hope this gets resolved and I hope I get my money back for the sessions my grandson didnt get!Customer response
07/24/2024
I have to clarify that I do not want the whole ****** dollar refund, just the session(s) that are left out of the eight sessions that since Ive paid the whole amount when I signed him up.
** *******************************
Business response
07/25/2024
The complaint has been resolved. It was a misunderstanding, and the student receives our services as initially discussed.
Thank you,
Tutoring Clarksville
Customer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.