ComplaintsforNationwide Recovery Service

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Initial Complaint
09/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for the debt with NATIONWIDE RECOVERY SV or HAMILTON COUNTY. I don’t have a contract with Nationwide Recovery Service & they did not provide me with the original contract. I have attached the letter asking them for both a breakdown of fees including any and all collections costs and medical charges and a copy of my signature with the provider of service (********HAMILTON COUNTY EMS) to release my medical information to Nationwide Recovery Services. I have also included in the dispute letter that they immediately cease any credit bureau reporting until the debt has been validated by me or face legal liability for violations of the Fair Debt Collection Practices Act. Nationwide Recovery Services (Acc #********) is still reporting this to the credit bureaus which has severely decreased my credit rating. Again, I am requesting that Nationwide Recovery Services immediately remove this remark from my credit report or face legal liability for violations of the Fair Debt Collection Practices.
Business response
09/09/2024
Your account has been coded as being disputed and validation will be mailed to the address on your complaint. You may also reach our office at ***************
Initial Complaint
09/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just got this notification to my email today. I went into my credit wise report to see what it was I do not know who these people, Nationwide Recovery Sv., are nor do I know why this is on my account. I would like this removed as soon as possible. This is Fraudulent.
Business response
09/09/2024
Validation has been requested for the debt that appears on your credit file. It will be sent to the address on your complaint. You may also reach out to our office at ***************
Customer response
09/09/2024

Complaint: ********

I am rejecting this response because: I Do not see a response....What am I supposed to reject or agree to?

Sincerely,

******** ******
Customer response
09/10/2024
What decision has been reached?
What do you need my to agree to? There is literally NO REPSONSE for anyone.
Initial Complaint
08/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sent over to collection when I was told to wait to pay as they did not know the amount I needed to pay since insurance claim was submitted late on 6/13/24. I never received the bill from ** ******* ********** but recieved the bill from the collection dated 7/9/24. Unable to contact Nationwide Recovery Service. Their phone number, ************, is always having "technical difficulty"
Business response
08/22/2024
based on the information provided in this BBB complaint, I am not seeing a balance owed in our office. You may now reach out to ************** to further discuss. Please provide a file # or reference # so we are sure to have the most accurate details to confirm no other accounts.
Initial Complaint
08/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I, ***** ******** ***, am the executor of the estate of my father, ***** ********. There was a medical debt with ******** ************** that went to collections with this Nationwide Recovery Service (NRS). Earlier this year I called and spoke with an agent from NRS and with ********. I settled the debt with ******** but NRS still saw the debt on their system. I was told to give it time to process then call back to confirm. But now, as of July 10th, 2024, NRS seems to have either gone out of business or changed their communication numbers. The phone number listed ***** ******** *** ***** ******** is disconnected and their website ************************** is listed as under construction. I have called back every week for a month to the same result. I can find no update to their status. ******** has no knowledge of a different way to communicate with them. I simply want to confirm the status of the account so I can close this part of the estate with confirmation from them that the debt is no longer listed. Can I get a confirmation that they even exist or a new contact number to get in touch. The NRS reference # is ********, for two different ******** accounts # ********* *** *********
Business response
08/16/2024
this account has been closed form our system.
Initial Complaint
07/31/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a letter in the mail stating that I owed $147.79. I contacted the physician's office and asked why they never contacted me or let me know that I was past due. I paid them over the phone in full, and they said they would let NRS know and cancel the request. I have tried to contact NRS; however, the 800# provided does not work and the website is under construction. I have no way of confirming that this issue has been handled and I want this debt off my credit score as it has dropped dramatically. Please advise and/or have someone contact me from the company as there is no way to communicate right now.
Business response
08/15/2024
This account has been listed as being paid in full, no action required.
Initial Complaint
07/23/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been trying to get ahold of nation wide recovery and no one has answered me for a month now and I sent them a check for our car payment that is monthly and still no response to see if they got our payment when they say we owe them. All I am trying to do is get ahold of them to pay them so we dont get a garnishment put on our checks.
Business response
08/23/2024
my apologies you have not been able to reach anyone. We will have someone reach out to you.
Initial Complaint
07/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am disputing this debt. I DO NOT have a contract with this collection agency. They did not provide any information . They have reported this debt to the credit bureau and it has dropped my credit dramatically.
Customer response
07/01/2024
I have not received a debt validation letter or contract with Nationwide Recovery Service as requested. I am not familiar with the dates for this action
Business response
07/02/2024
Validation will be mailed to the address on the complaint. The accounts have been coded as being disputed. Should you have any questions please call us at ***************
Customer response
07/02/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

***** ****
Initial Complaint
07/01/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for the debt with ******** ****** **** ** *********** I don’t have a contract with Nationwide Recovery Service & they did not provide me with the original contract as requested in the certified mail letter that they received on 06/11/2024. I have attached the letter asking them for both a breakdown of fees including any and all collections costs and medical charges and a copy of my signature with the provider of service (******** Urgent Care) to release my medical information to Nationwide Recovery Services. I have also included in the dispute letter that they immediately cease any credit bureau reporting until the debt has been validated by me or face legal liability for violations of the Fair Debt Collection Practices Act. Nationwide Recovery Services is still reporting this to the credit bureaus which has severely decreased my credit rating. Nationwide Recovery Services is not licensed or authorized to collect debt in the state of GA and they are in violation of consumer law and the FDCPA. Again, I am requesting that Nationwide Recovery Services immediately remove this remark from my credit report or face legal liability for violations of the Fair Debt Collection Practices.
Business response
07/02/2024
A copy of the signed guarantor will be mailed to the address on your complaint. Our records also indicate that this account was deleted from your credit file and i will send a new request to make certain that has been done. Should you have any questions please call us at **************
Customer response
07/02/2024

********** ********

I am rejecting this response because: Nationwide Recovery Services claims that this collection was deleted from my credit report. This collection is still displaying on the ******* credit bureau report. I will reject this until both proof of the original contract is received by me AND until proof of your request to delete this collection from my credit report for all three credit bureaus: *******, ********, and ********** is received by me. Thank you

Sincerely,

***** ***********
Business response
07/08/2024
This account was submitted again for another request to delete on 7/2/2024 and can take the credit agency up to 72 yours to update. Here is confirmation Submitted to delete from credit report. Control #***********. You should be seeing that updated soon. Thanks
Customer response
07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the collection from Nationwide Recovery Services is deleted from my credit reports for all three bureaus, as they have stated that they would delete it.

Sincerely,

***** ***********
Initial Complaint
01/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I AM NOT LIABLE FOR THIS DEBT WITH (ORIGINAL CREDITOR). I DO NOT HAVE A CONTACT WITH THE (COLLECTION AGENCY), THEY DID NOT PROVIDE ME WITH THE ORGINAL CONTRACT AS I REQUESTED.
Business response
01/25/2024
Thank you for reaching out. We have coded your account as being disputed. We have requested the proper validation and will mail it as soon as possible. Should you have any questions please contact us at ***************
Initial Complaint
01/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for the debt with ***** ***. I don't have a contract with Nationwide Recovery Service & they did not provide me with the original contract as requested. The collection agency also has provided false information to the credit bureaus in efforts to disguise their name and address which have made it hard for me to get in contact with them. In addition to this after further research I found out that the collection agency (Nationwide Recovery Service) is not licensed or authorized to collect debt in the state of GA and they are in violation of consumer law and the FDCPA. Original Creditor : Grad EMS Account # ******** Collection Agency : Nationwide Recovery Service
Business response
01/24/2024
We have coded your account as being disputed. We have requested the proper validation, and it will be mailed as soon as possible. Should you have any questions, please call us at ***************

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