ComplaintsforThe Joint Wolfchase
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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cancellled in November and they started charging again in. February. We moved away. They refuse to **** me my money back, even though we live no where newr them now. Fraud of a companyBusiness response
02/14/2024
The customer initially completed a Freeze request, not a Cancellation request. The freeze start date was November 11, 2023 and the end date was February 7, ****. I have the form attached to this email for your records to review. On the form, it states the dates of the freeze and the fact that when the freeze ends, the membership will automatically begin again. Due to this being a Freeze, and the customer signing this form with the policy stated explicitly, a refund will not be given. As of February 7, ****, per customer's request, the account has been cancelled and will no longer be charged.
Customer response
02/19/2024
Complaint: 21285144
I am rejecting this response because:they knew i moved, knew i couldnt use the membership it. They basically stole money from me.
Sincerely,
*******************Initial Complaint
05/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I joined the service While performing duties as a travel registered nurse in Memphis Tennessee ride it to beginning of the ***** outbreak.i left after 4 months and went to another location. I later tried to cancel the membership and I was told I had to come back to Memphis ********* and do a walk in cancelation inside their exact store. The company's notorious for continually billing people regardless of request. I Try to cancel the membership and they said they would freeze it for me which they never did. I've had numerous email interactions and they insist that I have to come into the exact location even though they have multiple locations in my area where I. Am now settled due to the fact that I'm no longer travel nursing. I am a registered nurse at a local hospital.Business response
06/05/2023
Your membership has been cancelled.Initial Complaint
11/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I started in January, and to be fair, the actual chiropractic part of the business is fine. The problem is the office is running a scam.In July, I noticed I was double billed. I went to this location and talked to the receptionist, who claimed it was because when I added my new card to the system, it added it to someone else's account. How the system was set up to add a swiped card to two different accounts is beyond me, but whatever.She claimed that's why they couldn't see the second charge on my account, but after seeing my bank statement that proved the second charge was there, she refunded it, and claimed she fixed the issue.I failed to pay enough attention in August and September, but today I noticed I was once again being double billed; I had a charge go through Monday, and another pending. Going back through my statement, I saw three charges in September, on the 6th, 7th, and 27th, and two in August on the 6th and 7th, plus the one on the 4th of October, and one pending.This in addition to the second charge in July that should have been taken care of.I went back to the place, and this time the receptionist insisted that "my statement was wrong" and there were no double/triple charges on my account. In short, she admitted that the Joint actively administrates fraudulent charges, and refused to refund the stolen money. Still,people need to know that the Joint is a scam, and defrauds their customers. They also refuse to return stolen funds they scam from people's bank accounts, and just hope no one notices. They have also threatened me, as I canceled my debit card to prevent more charges, they claim I now "owe" them for next months they attempted to illegally charge me for, presumably 3 for November. Oddly, they admitted to charging a ******* to my account in another email. I've filed the complaint with the state AG as well, complaint ##********.Business response
12/19/2022
In regards to the complaint from ************, we show a calculation of 4 months owed at $69/month for a total of $276. Since ************ is adverse to ** refunding his credit card, we can mail a check to the address listed: ***************************************************************. Please confirm the amount is correct with ************ as well as the address, and I can get this out this week.Customer response
12/20/2022
Better Business Bureau:
As long as they also cease to harassing me over my no longer giving them money each month, then this is acceptable.
Sincerely,
*********************Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Services was refused because of a minor accident with no injuries to me. I'm in the medical field. The office required I go see a DR Boston for xrays...* more money for them. I refused because they had treated me from previous injuries with no xrays required. My account was drafted without authorization and I will never refer them again!. Refund monies paid themBusiness response
05/04/2022
Business Response /* (1000, 5, 2022/04/27) */ Contact Name and Title: **** *********, COO Contact Phone: XXXXXXXXXX Contact Email: **************@thejoint.com I spoke with the patient on Tuesday, April 27, 2022 regarding her ongoing complaints, as noted in our EMR system. I started with a general explanation of The Joint and our Wellness-based care to set the stage for the type of patient that we are willing to treat in our clinics. The patient is now denying the fact that she has had a motor vehicle accident even though she has mentioned it on three different occasions to three different Wellness Coordinators, also noted in our EMR system. She has a pre-conceived idea that we are singling her out, but I have explained to her that our corporate policy is to refer out for Imaging any patient that mentions they have had a motor vehicle accident. I made clear that we would not be willing to see her again until she provided us with Imaging. She is aware that we have referred her to Dr. ******, but she thinks that she does not need Imaging and she "knows that she is not hurt." I told her that did not change our corporate policy on accepting patients back into the office without Imaging. Ultimately, she feels that she should get a free pass ** this because she's been a long time customer. I told her the policy on referring out patients that have had injuries, or motor vehicle accidents, are referred out is the same for both new and existing patients. We discussed her plan, her prior freezes, and the minimum obligation for the Wellness Plan that she purchased in January. (She also has a history of unpaid/disputed bills.) She understands that she is now free of the two-month obligation is and it's on a freeze until June of 2022. She then tried to dispute the fact that her freezes were not started at the right time. There is no history to indicate that we did anything wrong with her freezes. The only reason we delayed her freeze was because she had to fulfill her minimum obligation for the Wellness Plan she purchased in January. (We have signed agreements to the terms and conditions.) I told her she could cancel her plan now with no further obligation, and she agreed to that. She was still not happy with the resolution and said she would be contacting the Better Business Bureau. I cannot provide additional medically related information to the customer's medical background due to HIPPA regulation. Consumer Response /* (3000, 7, 2022/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) ****,COO No, I didn't expect a free pass ** **** indicated. My account was drafted many times and caused overdrafts. They are certainly NOT the only chiropractor in Memphis and I will let all my friends and family on Facebook know to use another provider!
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.