ComplaintsforHunter Fan Company

Household Fans

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
10/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Hunter portable fan from ********** September 2022. It shows a 5-year warranty on the motor. The fan stopped working October 2024. I emailed the company my original purchase receipt and explained the problem. I was informed that they no longer make my fan and no parts are available to repair it, thus rendering the warranty useless. **************** offered no further explanation, ideas, or help. They gave me a toll-free number to call, which was routed to *********. ********* said they cant help.
Business response
10/16/2024
Even though the support for this product is handled exclusively by Home Comfort per the Manuals Warranty document and not Hunter Fan Company ceiling fans Customer Support, we have reached out to the customer and offered a reimbursement of the purchase price as a courtesy to resolve their concerns.

The customer has accepted this offer of a refund and it has been submitted for processing.
Customer response
10/16/2024
Thank you for the prompt reply. I will be happy for this case to close once I receive a refund in 6 weeks. However, the companys response to BBB regarding my complaint was misleading and inaccurate. The fan manual referenced only a physical address to which I suppose I could write and mail a letter. Because this is 2024, I did an internet search for support and located the email address and toll free number for Hunter Fans. A search today for the company referenced in their reply to the complaint brings up the same information I found in the first place. Although I appreciate their offer to refund my cost, the warranty is still essentially worthless unless one is willing to escalate to consumer protection organizations such as yours.
Initial Complaint
10/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I puchased 6 Hunter fans in April of last year. Since then 1 of the fans has been having issues. It will not adjust speed, it vibrates heavily, and it gets warm to touch. I called Hunter to see about how to repair it. I was quickly advised that it is DEFINITELY not a motor issue, however they wont warranty the part because it is not a motor issue. What a joke. So they clearly do not stand behind their products. In fact they told me the fan is now discontinued, they have 0 parts on hand, and wont help me at all. But they did tell me where I may buy said part. Atrocious product support.
Business response
10/09/2024
We are sorry to hear the customer is having issues with their fan. We stand behind our product and our Warranty. Most all Hunter fans purchased in new condition have a Limited Lifetime Motor Warranty for the fan motor to the original purchaser*, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document.

We do not have any communication with any customer using the email or the phone number listed in this case. If the customer can provide the phone number or email used to communicate with our Customer Support team, we can review the communication and follow up with the customer.
Initial Complaint
10/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased 5 hunter fans from ******, order info included. As I am disabled with *** a senior, it is impossible for me to install these fans. So I hire a handyman, **** **** to install the fans. He charges $60 an hour. He began the installation on March 16, but soon ran into trouble as the remotes would not pair with the fans receivers. The physical installation took about 20 minutes per fan. The remainder of the 4 hours was spent trouble shooting the remote issue with Hunter Fans tech support.Clearly three of the receivers in the fans were bad. Hunter agreed to send out new receivers. They arrived and **** returned on March 24 for 3 hours to install the new receivers. All of the time was spent on the phone with Hunter tech support trying to get the fans paired with the ********** this point, my fans are working but I have spent $420 in labor for installation. Of which only $100 was for physical installation. The remaining $320 was working with tech support to get the fans to pair with the remotes.I am out of pocket:Fan purchase$. ****** Labor For Installation$. ****** New receivers$. ***** Remote control technology if over 60 years old. It is fraud to sell these fans that cannot pair with the fans. Hunter had no explanation. ost common issue, the remotes.
Business response
10/15/2024
As this was a highly unusual case the customer has been refunded by ******************** and the retailer.
Initial Complaint
10/02/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
6.22.24 #****** ORDERED (6)52" ORIGINAL OUTDOOR FANS $649.99 SALE $494.00 EACH FOR CUSTOM BUILD OF BEACH HOUSE. ELECTRICIAN READY TO INSTALL FANS BUT UNABLE TO SINCE CAST IRON MOTOR WILL RUST ,NOT FOR OUTDOOR BEACH. I HAD HELP FROM HUNTER *** WHEN ORDERED. WEBPAGES CLEARLY STATE HASSLE FREE FREE RETURNS AND WHEN I CALLED SINCE DIFFICULT TO FIND HOW TO RETURN, *** SAID IT HAD TO BE WITHIN 45 DAYS. VERY DIFFICULT TO FIND RETURN POLICY AND NOT ON WEBPAGE WHEN PLACING ORDER LIKE LOWES , **** DEPOT WHO CLEARLY STATE WHEN ORDERING THAT THEY TAKE BACK WITHIN 90 DAYS. I SPENT ALOT OF $, ALOT OF TIME TRYING TO FIND CORRECT FANS WITH HUNTER *** WHO LED ME WRONG. THEY WILL NOT HELP ME. VERY DECEPTIVE ADVERTISING. I WOULD NOT HAVE ORDERED FROM THEM IF I KNEW RETURN WAS 45 DAYS AS I AM BUILDING A CUSTOM **** RELYING ON BUILDER'S TIMELINE. PLEASE HELP
Business response
10/08/2024
We are sorry the fans purchased in June 2024 are not going to be compatible to the installation location.

The return window is 45-days as stated online and on the order. We have offered as a one-time courtesy and opportunity to replace the fans from our ********** collection, these fans are designed for salt air/water locations. Once purchased we will re-open the return window for the customer to return the 6 fans from the June 2024 order.

We are waiting on a reply from the customer on this offer to proceed forward.
Customer response
10/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* *******
************************
******, NC 28037
Initial Complaint
09/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Paid $329 for a Hunter Key Biscayne Fan. The cage that holds the glass in for the light, rusted and this is an outdoor fan. It's an eyesore! Called Hunter and got the run around was placed on hold like 4 times. Was told I need to pay $45 for the replacement part plus $10 shipping. For a $329 fan this in UNACCEPTABLE. Perhaps that's why your reviews are so low on the BBB site!
Business response
09/13/2024
We stand behind our product and our Warranty. Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser*, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document.

The customers fan model is a Damp-Rated Outdoor fan, this rating of ceiling fans are a great for covered patios, screened porches, and other areas that are not directly exposed to rain, snow, water, or moisture. Outdoor fans can rust, especially in areas close to Salt water/air, there is no way to prevent rusting completely and recommend customers in those areas purchase fans from the ********** collection which has stronger rust prevention components and the finishes are warrantied for 3 years vs a standard parts warranty of 1 year. See the link below.

We will review the recorded phone call but we see an email was sent to the customer after the call dropped, requesting photos of the rusted part and a copy of the receipt of purchase, the customers ticket is still open waiting on those requested items.

WeatherMax fan link: ****************************************************************************
Customer response
09/13/2024

Complaint: 22276843

I am rejecting this response because:
I should not have to pay $45 plus $10 shipping for a fan that cost over $300 dollars.
if you stood behind your products you would offer the part and not make your customers feel uncomfortable and like they are lying which is how I felt when asked for a picture of the rusting.

furthermore your response is total garbage as far as solving the problem. Recommending a different product line does nothing to solve my issue. There is no way that part costs you $45 so you are attempting to profit from the original sale as well as faulty parts.
i find this an unacceptable resolution.

Sincerely,

**** ****
Business response
09/13/2024
We are not implying anything toward the customers claim. As the customer is reporting an issue with the fans finish a photo of what is visible or experienced and a copy of the receipt of purchase is required, this is the same for any case of damage or warranty.

We will assist the customer once the photo of the damage/rust and the receipt are sent to **, we have resent the email so the customer is able to direct reply to their ticket and prevent any further delays in resolution.

Supplying the information about our ********** collection is important to share with customers who have outdoor fans to ensure the fans they have chosen to install are appropriate for their environment and expectations.
Customer response
09/13/2024

Complaint: 22276843

I am rejecting this response because:
Please close this. I will never purchase an overpriced Hunter fan that was advertised as an outdoor fan and is covered on a patio yet rusted.
Terrible products and even more terrible service.

Sincerely,

**** ****
Business response
09/13/2024
We are sorry to hear the customer does not wish to provide a photo of the part with rust and a copy of the receipt of purchase for us to assist the customer. We will close the customers ticket per their request, however should the customer wish to provide the needed information they can reply back to their ticket and it will re-open their case.
Initial Complaint
09/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear BBB: I purchased a Hunter fan, model "******* 44 in. Low Profile LED Indoor Brushed Nickel Ceiling Fan with Light Kit and Universal Remote." To my dismay, the CR2025 battery included in the box did not work. I reached out to Hunter customer service on 8/31 and have not received a response. I subsequently reached out to the vendor, *********** about a replacement battery and they told me to contact Hunter.
Business response
09/12/2024
We are sorry to hear the battery was not functioning for the customer, we include them as a courtesy so customers can check the function of their new fans upon installation. We do not carry them in our inventory for sale or replacement and apologize again that the included courtesy battery was not functional.

Our Customer Support team had replied to the customers email on Friday, 09/06/2024 that batteries are included as a courtesy and are not available to be ordered/replaced.

The Remote control battery is a common battery and can be purchased at most retailers, Wal-Mart's, drug stores such as ********* or home improvement stores, The *********** ****** or Menards.
Customer response
09/12/2024

Complaint: 22273986

I chose Hunter Fan because of its reputation for quality and reliability, so this experience has been incredibly disappointing. I expected better from this company but now see it is severely lacking in the customer service department. Never buying another Hunter fan again!

Sincerely,

*******************
Business response
09/12/2024
We appreciate our customers and want them to have functioning Hunter products and are sorry the customer is so displeased with our customer service, we strive for satisfaction with our support.

As the part is a courtesy included with our fans and not part of our inventory, our **************** team is not able to place an order or we would have been delighted to send one to the customer.
Many companies have stopped including batteries with their products as it is impossible to know if one is at full capacity or functioning after packaging/warehousing and prior to shipping.
Initial Complaint
09/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called into the Hunter customer service number to get a replacement for a Hunter fan remote model number K5580-04. A remote control for my hunter fan that stopped working in less than sixty days of usage. I even tried replacing the battery and troubleshooting before calling. The whole customer experience throughout the call was terrible and unprofessional. I had the model number of the remote ready and provided all of the information asked by the representative. The hunter representative clearly had no intention of helping or even providing an acceptable amount of customer service. He advised they did not have the remote model in stock. Instead of providing myself a mere minute or two to find the model of my fan to see if their universal Hunter remote would work with my fan he was quickly tried to push me off of the phone (several times). Once I provided their own model he still suggested I email someone instead of helping the customer with a defective product who was talking with him and waited to talk with him. He clearly was barely paying attention going in-between calling me *** and ma'am (when he was not interrupting me on the call). When I politely asked for a supervisor he grilled me on why I was requesting a supervisor. When I told him for the poor customer service I received on the phone call he grilled me on what was wrong instead of simply transferring me to a supervisor. All I want is a replacement K5580-04 remote for my fan or a universal remote which is not ideal but that would work for my fan. Not to be berated over the phone by your employees who do not care at all. Their is literally boxes of these model fans in every ********** / warehouse where a remote could be pulled from. The fan is already mounted I just want a new remote that works to pair to my existing mounted fan. I was not upset when I called, and instead just wanted a solution.
Business response
09/10/2024
We appreciate our customers and are sorry to hear about the customers interaction with our Customer Support team, this experience is never our intention with our customers.

We understand that the customer is in need of a replacement remote due to it not working properly, having to press the bottom a few times for it to operate. Parts are covered by the 1-Year parts Warranty to the original purchaser with a copy of the receipt of purchase. This process is handled via email so the customers can supply the receipts and have the warranty verified and if needed, to send return labels when fans are warrantied.

We have reached out to the customer and requested a copy of the receipt of purchase to verify any possible warranty claim for the remote, and to assist them further.
Initial Complaint
09/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sept 3, 2024 called Hunter ************ on hold and no one answered/per recording after entering ceiling fan remote question/ Model #*****/model#***** , per auto system call back in 20 min. No one called after waiting over an hour. Called again on hold over 30 min, finally after 2 hours ******* called after I asked question how do I find replacement remote control where I don't have to the capability to act as a electrician and get on top of a ceiling fan and connect electrical wires, loosen the collar to pair and or connect nuts to a ceiling. I asked is it possible to purchase a remote control replacement without the electrical steps? ******** asked to send pics via email as I sent over to him, wasted my time and struggle in getting the model# and pics of the back of the remote to him- yelled at me at least 4 times. After the 5th time I asked for a manager as he refused to do so and said no one is available, I said I'm calling during business hours, no reason for a manager to not be available. I finally got transferred to a ****** so called supervisor, is hard to believe! where its apparent to me this company is not accountable for the unprofessionalism and rude rep ******** I asked where can I get this remove as she didn't want to take the time to tell where on Home depots site and amazons site where I can find the item or item# , I asked after I spent hours on the phone for assistance if she could provide free shipping and she; of course said NO. There's a reason why this comp is rated a ONE as they hire anyone off the streets and talk to customers like we r some kind of animal or doormat, their moto is BLOW OFF customers-yelling at people is not the answer. Doing bad business is unacceptable and refuse to be accountable.
Business response
09/04/2024
We are sorry to hear about the customers interaction with our Customer Support team, this experience is never our intention with our customers.
We understand that the customer is in need of a replacement remote due a battery clip being broken. We would be happy to send a remote at no charge along with the easy to follow step-by-step pairing instructions that do not required the customer to be on a ladder or access the wiring.
We will reach out to the customer to verify the preferred shipping address and proceed with the order for the remote.
Initial Complaint
08/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered three fans from Hunter Fan as part of this order. I kept one and returned the other two. The two fans I sent back were both received by Hunter Fan on August 7. I received a refund for one of the fans on August 9, but have not received a second refund for the other. I have contacted Hunter Fan's customer support about this four times, and each time, I have been assured that the issue will be escalated, but have received no follow-ups, and have zero confidence I will receive a resolution. What I would like is for the second fan ($144.57) to be refunded to me.
Business response
08/19/2024
We apologize for the refund delay, returns are verified and then processed. One return needed a new return label that was email to the customer separately from the online return label.

This label is not associated to the order, and may create some delays in the refund process as that return will need to be manually linked to the order.

Also, even if multiple items return at the same time, they may not be processed at the same time. Both fans have been refunded and the customer should be able to see the refund within their credit cards next billing cycle.

Total refund on order is $289.14.
Initial Complaint
08/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of Purchase 5/26/2024 Replacement light cover for a Hunter ceiling fan that broke over my sons head in bed for no reason. The replacement that Hunter sent was the wrong product and it arrived broken in the box. I have been trying since June to seek the correct part or credit for the broken merchandise and I am not getting any results. I have made several phone calls to speak with someone, left a only to sit on hold for an hour and I have left voicemails. I have been trying to seek help via the provided email as well. The responses have been sporadic and I have been asked the same questions and provided the necessary information with no resolve. I was told in one response that the window for return was closed. I have asked to have a call from a manager because that was not the case. Their lack of response for wrong/damaged merchandise is not my problem the window was closed. Still no response.The case # of the email *******, ******* S has been the respondent. The purchase was made on my Discover for $68.23. Product number on enclosed invoice Model # K921001834, Catalog # K921001834. At this point I want full refund not a replacement.
Business response
08/19/2024
We are sorry for the delay in responding to the customer regarding the new glass being broken upon arrival. We are currently experiencing higher than normal phone, chat and email volumes creating some delays in the response time.
Based on the customers order, the glass ordered is not the correct glass for the fan model number provided. We have reached out to the customer via email with a resolution offer to replace the glass for free with the correct glass bowl and are waiting on the customers reply. We look forward to assisting the customer and providing a resolution as quickly as possible.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforHunter Fan Company

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary