ComplaintsforEco Outdoors
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Complaint Details
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Initial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Eco-Outdoors owned by ***** ****** built a gravity stone wall and installed a fish pond liner that I provided. It was completed in the spring of 2020. It was the talk of the neighborhood. Great looking job. However in the summer and fall of 2021 I started seeing separation in the blocks and in 2022 I was seeing actual leaning. I started trying to contact ***** and finally got a commitment to come out and inspect the problem. He was visabily concerned and stated that he had never had an issue like this. He said that he would come back in the "off season" and tear it down and rebuild it. Time has rocked on and I have attempted to contact him via message and phone call several times (I have records and pictures of most of the contact attempts) with no reply. The wall has not fallen YET but it is slowly continuing to lean and got to the point of cracking the liner. We have rescued the fish and they're in a large tub that we happened to have. But the original pond is dry. I paid $6800+ for labor and materials back in 2020. I had extreme confidence in ***** that he would do the right but apparently not. The last message I sent even asked if he would come by at least give me and estimate of what he thought it would take to repair it. I'm a 77 year old retiree with very limited resources. Thank you for your serviceCustomer response
08/27/2024
September 23, 2022 - business said they'd come by & take a look at the wall
He came by and said he would come by in the off season and fix it. He never came. Never heard from him again.
May 2023 - sent 8 more photos to business and asked when he'd be out.
November 17, 2023 - texted again
February 20, 2024 - texted again
August 4, 2024 - texted again
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.