9 Customer Reviews
Review from Lucian K
1 star06/13/2024
After filling my taxes with TurboTax and paying the taxes owed before the tax deadline, I come home to a letter from the IRS telling me I owe them the money I have paid plus a penalty. TurboTax gave me a phone number to call and no one has answered to help me clarify my payment with the IRS. I have tried both the English and Spanish lines and no luck after hours of waiting. Completely unacceptable for a company to operate in this matter.Review from B. B
1 star05/17/2024
Does not answer email or repeated phone calls. Impossible to remedy any payment situation. Email link on website gets bounced back. It is absolutely unacceptable for the Illinois Dept of Revenue to partner with a totally corrupt organizations ripping off taxpayers.Review from BR L
1 star03/06/2024
I tried to use these scam artists for my 2021 taxes. They stole almost $900 from me and the IRS just sent me a notification saying that I never paid and I owe them too. This is not a business. These are thieves masquerading as a business.Review from annette c
1 star01/02/2024
made a pay in oct 2023 thru this company and the IRS STILL HAS NOT RECEIVED MY PAYMENT . can not reach anyone from 1040 . i have twice and each time it was a different problem. these people are no nasty and distasteful. i do not know how to get my money back.Review from Michelle B
1 star12/15/2023
I filed my taxes using *** ***** who then routes you to Pay1040 to make your federal tax payments. On 03/27/2023 I made a payment, received a confirmation with a reference number from Pay1040. In June 2023, I received a letter from the IRS stating they had not received my payment. I have sent letters to IRS with this information, to date it has not been resolved. I have tried reaching out to Pay1040 with no response. This is customer theft and I will be pursuing this further if action is not taken and Pay1040 does not process my payment!! This is absolutely terrible that you take advantage of people!!Review from Sarah D
1 star06/20/2023
Sent payment for tax bill through them and IRS hasn't received it, June 2023. I am now assessed a penalty and late fees. I also cannot get anyone on the phone with this company.Review from John R.
1 star06/12/2023
Sent payment through Link2gov for my 1040 tax bill in April 2023. The IRS did not receive it as of June 2023 and now they want to assign penalty fees and interest. I have called and waited for HOURS for someone to pick up. There is just no way to get ahold of customer service and in the meantime they have my money that should be in the IRS's hands after two months!!! Horrible company and non-existent customer service. I don't understand how the IRS can be linked to these people!Review from James J
1 star04/15/2023
$31.17 service fee for an online transaction is criminal. This service should be investigated. Bogus!Review from Maggie B
1 star07/01/2022
$40 service fee for an online transaction is criminal. This service should be investigated.
Link2gov Response
07/14/2022
Link2gov is an authorized payment processor for the IRS. All fees charged are approved by the IRS. When using a credit card there is an expense charged by your card issuer called Interchange fees. This expense is paid usually by the merchant for retail transactions but in this case the government does not pay the expense for using the credit card, the taxpayer must pay the expense. Taxpayers have a number of options available for transmitting payments to the IRS, including free options, please see **************************** for details.
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