ComplaintsforH.G. hills food market

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughter-in-law brought chicken tenders for the grill, as our families were eating together that day 06/02/2023.She had purchased them quickly and did not look at the dates only the look of the product. We readied the grill and when I opened the packages to prepare them for cooking, they smelled terrible, I checked the dates the first one was 11 days out of date, expiration date read may 21, 2023. The second one read May 31, 2023. We immediately checked the dates on the other products she had purchased that day, hamburger buns and coffee *******, they were both in date. This is not the first time I have had issues with this market, but only the meats, I went in last week to purchase ground beef, but I did not purchase any, what they had to choose from was all out of date and very dark in color. I no longer will shop there. The meats they advertise are not as they should be. The market has recently been sold, the gentleman barely speaks English, I listed this complaint as a health issue because in this area, we have a lot of low income, elderly people and I feel that if they are not carefull purchasing, they WILL become Ill from these products.Very Concerned.My daughter-in-law. Did return the chicken and receive a refund. But the issue I have is that this store is in a small neighborhood very convenient, however, not a place I will shop again. I wanted to make you aware of this issue for safety reasons, I have also filed a complaint with the *** regarding this issue. All I want is for the people who shop there to be safe and be able to get decent foods without having to go to the other side of gallatin to a ******* or Aldi.Your help with this matter is greatly appreciated

  Business response

  06/13/2023

     Thank you for bringing the issue regarding the purchase of expired meats from our meat department to our attention. We sincerely apologize for any inconvenience or dissatisfaction this may have caused you. We take customer complaints very seriously and are committed to resolving this issue promptly.
  First and foremost, we want to assure you that providing high-quality products is of utmost importance to us. We understand the importance of delivering fresh and safe meats to our customers, and we deeply regret that we fell short of our own standards in this instance. Rest assured, we are taking immediate steps to address the situation and prevent any future occurrences.
  To resolve this issue and ensure the best quality of our meats, we have implemented the following measures:
  
  1.Quality Control Procedures: We have reviewed and enhanced our quality control procedures within the meat department. This includes stricter monitoring of expiration dates, improved labeling systems, and regular training sessions for our staff to reinforce the importance of product quality and safety.
  
  2.Supplier Evaluation: We are conducting a thorough evaluation of our meat suppliers to ensure they adhere to the highest standards of food safety and quality. We will be working closely with them to strengthen our partnership and maintain a consistent supply of fresh and properly labeled meats.
  
  3.Enhanced Communication: We recognize the need for effective communication between our customers and staff. We are implementing a more transparent and accessible system for customers to report any concerns or issues directly to our management team. Additionally, we will be providing additional training to our staff to ensure they are well-equipped to handle customer inquiries and address any concerns promptly.
  
  4.Regular Audits: We will be conducting regular audits within our meat department to ensure compliance with our quality standards. These audits will encompass various aspects, including product freshness, proper storage practices, and adherence to safety regulations.
  
  Once again, we sincerely apologize for any inconvenience caused, and we appreciate your patience and understanding as we address this issue. Your feedback is invaluable to us in our continuous efforts to improve our services. Should you have any further questions or concerns, please do not hesitate to contact us directly.
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to serving you with the utmost satisfaction in the future.
  Sincerely,
  **********************] [President] ******************** S FOOD MARKE]

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