ComplaintsforHumboldt Chrysler-Dodge-Jeep, Inc.

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used truck from the dealer and picked it up this morning. I told *********** I expected a full tank of gas because that is the practice in this area. He told me that the new owners (large group of car dealers) would only let them put a few gallons in. Then I asked for the second key and he told me they do not sell 2 keys with a used car. Who ever heard of buying a car without 2 keys. They also required me to pay for $795 worth of add-ons that I did not want. I know I should have walked out but I did not. If I can help other people to realize this dealership is out for profit only and not good customer services, it is worth going through what I went through.

  Business response

  07/12/2023

  Good afternoon,

  The $795 for the anti-theft device and paint protection is clearly disclosed on several occasions.  One is our website; another is on the purchase agreement ahead of completing the purchase and another is on the finance documents.  ******************** signed all of these documents.  These are tangible products that ******************** received.  It is not standard practice of our nor most dealerships to fill up the tank with fuel on used vehicles.  We however never leave a customer on empty.  The used truck he purchased came to us with two keys then we pass on all keys to the customer, sometimes however we only receive one set of keys, in those situations, we can only pass on to the customer what we were given.  ******************** knew this ahead of purchase and still chose to move forward.  

  Customer response

  07/14/2023

  I did not know about only getting one key until everything was signed. The *** program and CarRx program do not work. I have been back twice and they tell me it is fixed but it is not. I have requested my money back or to enter the mediator process but they have stopped communicating with me.

  Customer response

  07/17/2023

   
  Complaint: 20245534
  
  I am rejecting this response because: It is not true. One, I did not know about the keys until I was preparing to leave and two the CarRx program still does not work. I have requested my money back or to enter into mediation and they are refusing both.
  
  Sincerely,
  
  ***************************

  Business response

  07/19/2023

  We are reaching out to ******************* to offer him a second key and to repair his CarRX

  Customer response

  07/19/2023

   
  Complaint: 20245534
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  07/20/2023

  I talked with the dealership yesterday and they decided to give me a full refund on the CarRx program ($399). But it cost me $200 to get a duplicate key. I would like them to reimburse that amount also.

• Initial Complaint

  05/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got a black 2021 ****** Altima from humboldt Chrysler and I been having problems with it since March on driver side the wires was hanging brakes bad I have mental issues so I have not been driving the car I been email calling complaining about the always say they going to get me in another vehicle but I dont hear back from them they didnt tell me the car been wreck until after we had already signed everything. Im scared to drive the car. They already signed everything without our knowledge

  Business response

  07/05/2023

  *************** seems to be a case of buyers remorse.  She decided several days after her purchase that she wanted her trade (Dodge Challenger) back.  We fund and do all documents electronically and her new car loan was already booked and funded by the lender so we could not reverse anything.  *************** visited our dealership on three separate occasions to test drive the Altima she purchased (attaching the test drive form she signed at purchase), she reviewed the vehicle several times and had driven it without any issues or complaints.  The complaints about the Altima started not long after she found out that we could not reverse the purchase.  

  I am attaching our initial shop report in January (attached from ***** Chevrolet Humboldt), that is our used car inspection.  During this inspection we did but new brakes on the front and rear of the Altima she purchased. I am also attaching a shop report from early march in which she had brought the car in complaining about the brakes.  We found the brakes to be good and brand new still.  

  She brought the Altima to our dealership in Three Way, ***** Chevrolet Humboldt, in early April (attaching a repair order from that visit) with a complaint about the front bumper.  We did not charge her, upon inspection we found that it was a slightly loose fastener on a plastic dust cover/skid plate under the car, this is usually caused by hitting a small animal or the like.  We advised her to take it back to Humboldt to Chrysler Dodge Jeep Ram and that they would fix it for her.  She did not go back to our shop over there to have it fixed.  

  *************** stated she had not seen the CarFax, it is always available online for everyone to review.  She found the car online on our website where the CaxFax link is also available.  She stated that we signed paperwork without her knowledge.  This is untrue, she physically came to the dealership to complete the paperwork, and nothing was sent or signed by anyone but her.  We run and compliant dealership with a transparent process.  I am attaching the buyers guide that *************** signed, this is another acknowledgement that she reviewed and inspected the Altima she purchased.

  I am sorry that ************** has ended up regretting trading her Challenger for the Altima.  Unfortunately, there is nothing I can do to help.  I would gladly tighten the loose fastener on the dust cover as a customer courtesy, she is welcome to reach out to me for assistance.

  Business response

  07/05/2023

  *************** seems to be a case of buyers remorse.  She decided several days after her purchase that she wanted her trade (Dodge Challenger) back.  We fund and do all documents electronically and her new car loan was already booked and funded by the lender so we could not reverse anything.  *************** visited our dealership on three separate occasions to test drive the Altima she purchased (attaching the test drive form she signed at purchase), she reviewed the vehicle several times and had driven it without any issues or complaints.  The complaints about the Altima started not long after she found out that we could not reverse the purchase.  
  

  I am attaching our initial shop report in January (attached from ***** Chevrolet Humboldt), that is our used car inspection.  During this inspection we did but new brakes on the front and rear of the Altima she purchased. I am also attaching a shop report from early march in which she had brought the car in complaining about the brakes.  We found the brakes to be good and brand new still.  
  She brought the Altima to our dealership in Three Way, ***** Chevrolet Humboldt, in early April (attaching a repair order from that visit) with a complaint about the front bumper.  We did not charge her, upon inspection we found that it was a slightly loose fastener on a plastic dust cover/skid plate under the car, this is usually caused by hitting a small animal or the like.  We advised her to take it back to Humboldt to Chrysler Dodge Jeep Ram and that they would fix it for her.  She did not go back to our shop over there to have it fixed.  
  

  *************** stated she had not seen the CarFax, it is always available online for everyone to review.  She found the car online on our website where the CaxFax link is also available.  She stated that we signed paperwork without her knowledge.  This is untrue, she physically came to the dealership to complete the paperwork, and nothing was sent or signed by anyone but her.  We run and compliant dealership with a transparent process.  I am attaching the buyers guide that *************** signed, this is another acknowledgement that she reviewed and inspected the Altima she purchased.
  

  I am sorry that *************** has ended up regretting trading her Challenger for the Altima.  Unfortunately, there is nothing I can do to help.  I would gladly tighten the loose fastener on the dust cover as a customer courtesy, she is welcome to reach out to me for assistance.

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