ComplaintsforCakebuds Bakery and Ice Cream Shop
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Complaint Details
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Initial Complaint
12/28/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In April of this year. I ordered my son a Black Panther cake a month before his birthday and paid almost $200 cash In advance . We got the cake the day of the party and the bottom tier fondant was the wrong color . We were offered a few cake pops for our trouble and we declined. So we got to the Venue and sung Happy Birthday and went to cut Into the cake and we literally had to saw through the Fondant to get to the Dry inedible cake underneath. None of the kids at my sons party ate the cake and i boxed it up and took it back to cakebuds and requested a refund and the owners wife told me their was nothing wrong with the cake and i said it was dry she then proceeded to grab a cut piece with her bare hands and said it feels moist to me and stuck it back to the rest of the cake and said so therefore I'm not going to give you a refund a lot of work was been put into this cake . I then said not only is the bottom tier not what i asked for and the fondant is thick and the cake is dry you just touched it with your bare hands . she then said ill give you a few cakepops for that piece and I said no you will give me a refund and she said no so i said keep the cake word of mouth will be my refund and to have her husband call me. well he called months later and offered 10 % off our next cake or $15 In store credit which was an insult so i declined and Was told that's all they would do after all this time of waiting on him to respond. The transcation was under ** **********.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.