ComplaintsforStore Safe TN
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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I rented a storage space while living in Johnson City for business storage. I closed the business in December of 2023 and went to the rental office to notify them that I was moving out of the unit. They said I needed to give them at least 10 days prior notice before moving. I paid an additional month of rent and gave notice at that time. I returned to the facility in January to remind them that I had moved out and to request that they discontinue billing my bank card for the rental. They asked me to remove my lock which I had done in December. I have called them numerous times to request that they close the account from my name but they refuse to do so and they have continued to bill my card. They debited my card for ******* in February and again ******* in April the month of February. They have listed a continued debt against me for March and April with late charges. I do not owe them, at this time they owe me ******* and they are rude and will not talk to me with reason, only demanding that I pay ******* or hanging up on my call. If you can help me to resolve this issue with this company and have them to remove my name from an account effective January 2024, refund the additional fees they took from my card, and cancel the remaining debt I will feel heard by someone. I honored my agreement with them and only want them to do the same.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.