ComplaintsforAppalachian Power
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I keep paying my light bill and each time I pay it it pops up a new amount this time I just paid *** on a bill that was ****** and now they say I owe ****** and having to search y..I have spoken to multiple ppl which h I had to pay over 2k for lights now I paid down to ****** and BOOM I OWE *** OUT OF NO WHEREInitial Complaint
06/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I made a power payment to AEP and they are not honoring the credit to my account. I have called several times and had my bank call for me. Unfortunately they want to keep my money without giving me credit. The payment date was 05/30/2023. I have been trying to resolve this sine 06/13/2023 with no resolve. I have contacted my bank and have since submitted a fraud complaint with them . I look at this as AEP has in fact stolen my money and now is treating me with service termination for non payment when I in fact did pay them.Initial Complaint
04/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In January of 2022 there was a payment of 425.89 from DHHR IN February there was a payment of 125.00 made I wasn't here from Jan-End of March due to the fact I had my gallbladder removed the bill was at a zero balance NEVER received a bill until today of 1,085 now how did my bill go from 0 to 1,085 in 3 months APPALACHIAN POWER IS ROBBING PEOPLE BLIND !!Initial Complaint
12/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am moving and having to switch electrical companies to turn on power. This power company told me that before they could do that I would need to pay a bill from 2012 which went into collections multiple times and was returned to them. The bill was never reported on my credit report. they don't have the last statement anymore either which is the basis of this bill. I paid my bill but their records don't show that and they are wanting proof something which is 9 years old.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.