ComplaintsforA+ Defensive Driving and DUI School
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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Transaction happened 5/21/2024, in the amount of $40, I originally believed I was still eligible to take the 4 hour driving course and receive credit, thinking that even though the letter arrived late to my address. Unfortunately that was not the case, when I called the merchant to request a cancelation and refund for the service that was schedule for June 1. They bluntly said they do not offer refunds and it is stated on their website, which I went back and there is nothing stating that, not even on the email they send with the invoice. I called the bank and come to find out it is a recurring payment of $40 each month.Business response
05/22/2024
When someone registers and prepays for a class it is a one-time fee only- not sure where the client is saying it is a reoccurring monthly fee- simply not true. We have been in business since 2002 and never has anyone had a reoccurring charge. Here is what is posted when you register for a class: (I copied directly from the website when he registered)
Location: A+ Defensive Driving Schools - 111 Center Park Drive Suite 400 Knoxville, TN 37922
Time: 8:30 am to 12:30 pm (Eastern Time)
Cost: $40.00 - NO REFUNDS!
Due to limited seating, rescheduling is not availableIf he calls me, I will ok his refund if he has a legitimate reason for cancellation. This offer to him will be contingent on whether or not he has already placed a cancellation with his bank which would cost fees.
***** *******
Customer response
05/23/2024
Mr. ***** ******* agreed on a refund if the reasoning was sufficient, what is more sufficient that the class is unnecessary at this point.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.