ComplaintsforGreen Lawn and Tree Service
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Complaint Details
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Initial Complaint
10/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On or about Tuesday September 12, 2023, *** ***** owner of Green Lawn and Tree Service was cutting a tree down in my neighbors backyard. A large limb was hung in the tree from the tornado that hit West Knoxville. *** ***** tried to lift the limb out of the tree with is bobcat and dropped it on my chain link fence damaging the top rail, a post, a loop cap and the fencing. I was in the backyard when it happened and immediately confronted him. He said it was his fault and he didn't know what happened. He promised to replace the top rail, loop cap and fix the fencing. The top rail was replaced, but nothing else was done. I texted *** ***** and he told me that "he would have to find a loop cap because mine was not the standard size and that he would probably have to go to a fence company for the part and they would install it." I waited a week and heard nothing from him after I requested updates on getting my fence fixed. I went ahead and ordered the loop cap from Amazon, bought fence ties from Lowe's and no dig stakes from Amazon to keep my dog in since the fencing is now bent and does not reach the ground completely. I sent him a text for the amount of supplies, ******* and our time, 3 hours at my husband's professional rate of **** and hour. I told him to mail me a check or Venmo me. This was on September 25th. I have heard nothing since.Customer response
10/10/2023
I have attached a picture of the tree limb that was dropped on my fence.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.