ComplaintsforVolkswagen of North Nashville

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my car in October. I told him I didnt wanna leave without a car that has remote start so I went to get the keys to my other car that I had traded in. When I came back they told me they were able to put a remote start on my car I would have to leave it two days, so the day I came back to pick it up I didnt receive a phone call anything and until when I walked through the door that they couldnt put the remote start on my car that I asked for come to find out if you buy a **** car before **** that has no remote start. There is no programming ready for it , it can be anywhere from January to mid or end of the year before this programming is ready. There is no estimated date on when this will be ready. This shouldve been common knowledge to everyone that works for VW. They knew I needed to be back in ******, so they had the ****** VW in Braintree to program my keys, but still couldnt get the programming in my car. They put in the remote kit but theres no program to go with it. Yes I was offered a third-party situation but I chose not to do warranty I do not want anything to cancel out my warranty, so I prefer VW to do it because Im under warranty with them instead of letting a third-party mess up my car then who will pay for that me not them or VW. Last I heard from anyone was three weeks ago there was no update so last week February 7 I text ****** who is the one whos been seeing over this situation I did not get an answer a week later today February 14 still havent heard from him. I filed a complaint with VW. I called their general manager ****** left messages, he never did call me back. He even left the building I called three different places looking for him. He didnt get back with me. Im just trying to solve this situation immediately because Ive been waiting since October. I think Ive waited patiently enough I just want this over with. I was also told they would pay for it to be installed.

  Business response

  02/16/2024

  General Manager, General Sales Manager, Master Tech, and Service Manager are working with Volkswagen North ******* to find a fix for the programming issue that is out of the dealerships hands. Currently Volkswagen of North Nashville is waiting on Volkswagen North America to issue the update for the issue. 

• Initial Complaint

  10/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Saturday 10/15/2022, I purchased a used 2017 GMC Acadia for approximately $20,000. 30 minutes after leaving the dealership I started having problems with it. I tried to place it in park and it wasn't recognizing that it was in park. I immediately called and they said to bring it back on Monday and they would take care of it. The next day Sunday 10/16/22 I noticed a transmission shudder. When i took it in Monday I told them about the transmission shudder and the gear s*** issue and they said they would take care of it. They fixed the gearshift and claimed nothing was wrong with the transmission even though they only drove it about 50 yards. I text my salesman later that day and told him the transmission was definitely not acting right and I was going to take it to a GMC dealer to be looked at. He said to let them know what GMC said. on 10/20/22, **************** told me that I was correct there was a shudder and that the transmission fluid was very dirty and had water in it. They changed the fluid and said if that didn't work then it needed a new torque converter, the fluid change did not fix it. I told ******* with Volkswagen of N Nashville and he said they would probably have GM fix it and to bring it in. on 10/22/22 they are claiming that nothing is wrong with the transmission and they never took it to a GMC dealer to be looked at. I went in a spoke to a manager who said again not to worry that they would take care of it and send it to GM, I even offered to pay for another diagnosis from GMC which they declined. Today 10/24/22 I called to see if they had any news for me and I was told that the didn't take it to GMC, they didn't think anything was wrong with it and to just come get my car. They also referenced a warranty I purchased that they lied to me about when I purchased it the said it took effect on day 1. I discovered it doesn't start until 30 days out and doesn't cover pre-existing issues or problems caused by poor maintenance such as this problem.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In April 2022, I contacted the business to inquire about a vehicle, 2017 *** ******* that was advertised. I spoke to a salesman about the intended purpose of the vehicle, which was to be used to as a farm vehicle and needed to haul significant weight, including pulling a livestock trailer. I was lead to believe the vehicle was powerful enough to handle the load. I know little about vehicles, and trusted that a dealership would know what the vehicle was capable of. I purchased the vehicle, and used it minimally until early September 2022. During the time it was drivable, I realized it definitely did not have the engine power to haul a trailer, and therefore never installed a trailer hitch, but I still used it to haul feed locally, and took a few goats to two shows. I put approximately 1,000 miles on the vehicle before it became completely undriveable. I called the dealership and was advised to return it to the service department for inspection, and after the inspection was advised to take it to a *** dealer for a diagnostic as there was nothing the dealership could do. After the diagnostic was run, it was determined the transmission has gone out and needs to be replaced. I contacted the dealership on two occasions regarding what has transpired with the vehicle and to see if there is anything I can do as I desperately need a vehicle. (Thankfully I did not trade in my car I use to drive to work, or I would be in a much worse situation, but I do need a vehicle for my farm.) I spoke to two different salesmen when I called and the attitude I'm receiving is this isn't their problem. I'm not asking for a monetary settlement, I'm simply asking them to make things right. They sold me a lemon I still owe over $21,000 on and will never be able to use as intended when purchased, and I cannot afford a second car payment on top of the one I am currently paying on a vehicle I cannot even use.

  Business response

  10/20/2022

  Business Response /* (1000, 5, 2022/10/11) */ The customer purchased the vehicle in April 2022. At the time of purchase, the 2017 *** had 19,521 miles and was covered under the manufacturer's powertrain warranty. The powertrain warranty, unfortunately, expired in August of 2022, 4 months after she purchased the car. Luckily, the customer purchased a ********** extended warranty for that vehicle at the time of purchase from Volkswagen of North Nashville. The customer's transmission issue is currently being covered and fixed with that extended warranty at the local *** dealer. All pre-owned vehicles are inspected before being sold at VW of North Nashville. Regardless of the year, model, or miles of the vehicle, issues can still occur after a customer takes possession of that vehicle. Luckily, in this instance, the customer purchased an extended warranty for that vehicle which is covering all repairs for that vehicle.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩