ComplaintsforWhite Oak Construction & Restoration, LLC

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  White Oak had failed to complete work that they said they could do. There has been many issues with material, building as requested, quality of work, errors they made and sill charged us to fix. Many delays mostly due to no information from ownership to employee and incorrect job performed which caused rework and more errors. They have failed to follow any budget, failed to follow laid out plans for the remodel, and over charged for most aspects of bids. They failed to follow agreement that was set fourth in the beginning. The company's standing was falsified at time of agreement. The owner did not disclose that the company was or, had started bankruptcy and was failing. This job started March 2022 to current December 19th and is about a 3rd complete and twice over the budget. We have ended their service as of today 12/XXXXX. They are Not to be trusted nor do they stand by their agreement.

  Business response

  01/17/2023

  Business Response /* (1000, 7, 2023/01/04) */ Contact Name and Title: Andrea Lambert, owner Contact Phone: XXX-XXX-XXXX Contact Email: ******@whiteoaktn.com This statement is in response to the BBB Complaint by ***** *****, the partner/fiancé of our client Becky Tucker. Becky Tucker entered into a Construction Agreement with White Oak Construction and Restoration, LLC for remodel services at 3611 Old Niles Ferry Rd., Maryville, TN XXXXX on 2/10/2022. The contract was executed by White Oak's previous owner Richard ********, Jr. Andrea and Robert Lambert purchased White Oak Construction on 8/16/2022 and acquired this work in progress. The Scope of Work detailed in this contract is: Scope of work: Contractor shall work with Owner to the best of the Contractor's ability to: "Remodel and rebuild existing home to a floor plan (no floor plans available) and finish agreed to by both parties." The payment details are: Payment: "Owner agrees to pay Contractor an aggregate amount of: Cost Plus 22% (the "Contract Price") for the work to be performed by the Contractor. A deposit of $1.00 which is hereby received shall be due with the signing of this contract. Payment for invoices submitted to Owner shall be paid within two (2) business days after receipt. Payments shall be based on draw schedule agreed to between bank and Contractor. Contractor will submit invoices for work completed, advance or special orders, and/or materials delivered to site. Although, not limited to, but as an example, orders that will need to be paid for in advance." Mr. Lambert met with Ms. Tucker and Mr. ***** on 12/19/2022 to discuss invoices that had not been paid and their dissatisfaction with the work. During this meeting, Ms. Tucker and Mr. ***** informed White Oak that they did not want White Oak to continue work. At the end of the meeting, Mr. Lambert agreed to waive $10,000 of Contractor Fee on their outstanding invoices to settle the work completed. Ms. Tucker agreed to this amount. To date, Ms. Tucker has only paid $20,000 of their $61,092.75 invoices, the final invoices with our Contractor Fee amount of 22% removed. We are diligently working to satisfy any additional issues they have so they will satisfy the invoice. We strive for accurate billing and customer service. We are saddened that this customer is disappointed with the service we have provided. We are doing our very best to rectify this to the best of our ability. Please feel free to reach out to us directly with any additional requests or questions. Thank you.

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