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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******** Plumbing did a rough in for my new house.When the guys ran all the pipe through my ************ were done we finally got our house done .So long story short we go to turn our water on & water starts pouring from underneath our ********* have to have someone else come & fix ********* mess & yes I recorded every single thing that was done as to cutting out 4 spots of sheetrock & the problem was where they did not crimp the fittings in four different *************************** finally responds after me sending ***************** & says he will fix it all & take care of everything & shows up & cuts into my concrete slab with polyasparatic flooring to repair his mistake of where he cut one of the water pipes into when they installed it into the slab. Long story short he tells me to my face send me the bill I will take care of everything & again Im sorry & after $2,000 worth of damage to the walls new Sheetrock & repainting the walls & not counting the hole he cut in my floor he tells me hes not going to reimburse me for all of his mistakes that caused so much damage all we got was IM SORRY,Thats not how you do ************** lying to the customers face.Business response
01/02/2024
Im not denying that Im at fault for the leaks, but as I explained to **************** Im still owed $3,600 from this job. He sent me an invoice for damages rendered for $2,000 and wants me to pay for, so as I have suggested is that since Im still owed $3,600 that he could take the invoice he sent me for the $2,000 out of whats owed to me and he would still owe me $1,600. But Im not about to come out of pocket another $2,000 when Im still owed money that Ill never get so I guess were at a crossroadsCustomer response
01/13/2024
The story ******************* just reported to you about being owed $3,600 on this job is not a true story .Thats what Im telling everybody & he is not owed a single ***** by Me,*************** cause I paid in full every single dime for this whole job.Its called a loan & the truth & all weve run into a couple thre times is crooked people who dont take responsibility after they promise to your face.that $3609 is owed to him by a signed contract with another guy & not me & ******************* said he was filing a ****c to get his money back so no problem there but yet he doesnt do the rest if my house right & I pay to fix his mess up & he hollers he dont owe me after he tells me to send him the bill thats just plain no way to do business ,,,,,,,,,,,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.