ComplaintsforMemphis Grizzlies

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased Memphis grizzlies tickets for myself and my family January 15, 2024 the weather keep us from attending the game due to snow and cold we were denied our refund.

  Business response

  02/27/2024

  After researching the claim from *********************** regarding the weather event on the January 15th game, we are unable to find any record of her purchase. The last purchase we show in her account was for the November 07 game back in 2022 which was the previous season.  In many cases, fans purchase tickets from 3rd party resale sites in which case they would have to return to that company to request a refund.  We did offer an exchange for the following three games for any fan uncomfortable attempting to make the trip over to ********** but in this case we are not showing any evidence that she purchased tickets from the Memphis Grizzlies organization. Finally, since we want every Grizzlies fan to have a good experience attending Memphis Grizzlies games and events at **********, I would like to offer her an exchange for a March game of her choice. ************** can email me at *********************************** to coordinate if she chooses this option. If she prefers to pursue the refund option however, she will need to return to the seller to make that request. 

  Please feel free to reach out if you have any further questions. 

  Customer response

  02/27/2024

   
  Complaint: 21184579
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Recently, I have received terrible customer service from the **********************. I have been a season ticket holder for the past 8 years consecutively, and I had season tickets in previous years off and on. This past season, I did not attend any games due to my fear of covid. As a season ticket holder for so long, I did not want to stop supporting the team as a season ticket holder. Since I knew I would probably not attend games due to covid fears, I used the ability to resell my tickets on the site affiliated with the Grizzlies. I did not think I was doing anything wrong. Some tickets I even sold way below face value just to ensure the ticket was purchased and potentially used. Since I have 1 seat, it is usually difficult to just give it away. Earlier this month, I realized that I had not received the playoff presale code. That caused me to do further research and realize that I had not received any MVP communication since January 2022. No communication about renewing my tickets or anything. I decided to reach out to my ticket **** ******************** via email, no response. I then called and left a message on her phone, no response. I sent a follow up email, no response. I then filled out the season ticket inquiry form online and left a message at 888-HOOP one day. On Monday, April 18, 2022, I finally received a call, but it wasn't from my **** it was from another **** ****** I spoke to ***** on Wednesday, April 20, 2022. She was about to sell me a ticket, but when I asked her to look into my account, she said that I had not received anything about renewing because I sold over 50% of my tickets. That rule was news to me. Anyway, she was ready to sell me a ticket, but I didn't have the deposit. I called back yesterday to get the ticket. First question, "Are you going to resell?" I said no, but she said she'd have to check with her boss and call me back. I did not receive any call back of course. I feel disrespected.

  Business response

  02/27/2024

  They bought and paid for a single seat prior to the 2022 season, so just 18 months back so about a full year after we fully reopened the arena and dropped all covid protocols i.e., masks, social distancing etc.. The individual for some reason did not attend a single game during the first half of the season and then four months into the season began selling every game in his account. So he starting reselling his seats around a year ago today so clearly post covid.  Even after that we bought his seat in for the *** Playoffs so he could have attended those games. We havent heard from him since last year so assume he has moved on. We do by the way have written language advising that tickets can be cancelled if Season Ticket Holders are purchasing the tickets for resale purposes and the resale threshold is 50% of games owned, since we try to eliminate or at least minimize the number of people posing as ticket buyers but acting as ticket brokers.

  Customer response

  02/27/2024

   
  Complaint: 17409417
  
  I am rejecting this response because:

  The response makes it seem like I only had season tickets right before 2022.  I had season tickets for plenty of seasons prior to that.  They also suggest I had access to playoff tickets.  In 2022, this whole issue started because I could not reach my MVP rep for months.  How would I get access to playoff tickets if I received no email communication from the team, and I could not reach my rep?

  The response also states they haven't heard from me so I moved on.  No, I was banned again when I sold 1 ticket.  

  The basis of my complaint was the terrible customer service and no communication.   I only received feedback once I sent a registered letter.  The terrible customer service still was never addressed. 

  
  Sincerely,
  
  *****************************

  Business response

  02/29/2024

  Please have ****** email me at *********************************** to discuss. 

  Customer response

  03/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  *********************************

  ************, ** 38654

  
  

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