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Complaint Details
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Initial Complaint
12/23/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This ones pretty easy ..Carnell Sales, Inc. Order (#******)The order was delivered with an item missing.item # ***-KS1.5-3/4.The invoice in the box says the item is in the box .yet the box is too small for the item to begin with so no its not in the box and never was , not possible .Have tried to contact them with no reply for several days.thank you for your time.*************************** *********************Business response
02/02/2023
Sorry for the issue you had with your order. We have refunded you $14.29 for the missing shaft. We are also sorry that we didn't see any messages from you in our system.
Thanks!
*****Customer response
02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.