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Complaint Details
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Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Molly maids of Memphis were hired to do a deep house cleaning to a recently bought house. They charged $900 for this. Upon examination of their work, it was extremely shabby with only half of their commitment fulfilled. They did not clean up many things and left the house dirty in several places. I reached out via their website and never got a response, tried calling but never got a response. To top it off, whenever I told the two maids that I was seeing something dirty they would become defensive and argumentative, and often I had to resign otherwise it would go on the whole day. They were extremely ***** and would talk back at every point we raised. To be honest, this company is largely a scam that would come in your house and purposely divide the labor up and then do a poor job to get done in no time to escape the work.Business response
09/11/2023
We tried reaching out to the customers but never got a chance to talk to them.
After receiving the notice from BBB. I called again. We will be more than happy to resolve the issue with the customer.
We can offer some cleaning to satisfy the needs of the customer.
If its ok I can reach out again or they can give us a call and ask for ******************
Thanks,
Molly Maid of Memphis
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.