ComplaintsforWinchester Laundry Card & Coin
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Complaint Details
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Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This laundry mat is supposed to be $2.00 Tuesday. I asked what machine was $2.00 he said all of them. I put $2.00 in the machine and it was asking for more money. Then another employee said its $2.00 off a $6.00 washing machine. The sign doesnt state that its $2.00 off. I feel like its false advertising. The $2.00 machine are the regular washer machine. The sign clearly stated $2.00 Tuesday not $2.00 off. I go to another laundromat that has $2.00 Tuesday and they have machines that has $2.00 on them. Big machine not the small white machines. I paid $4.00 for a machine because its $2.00 off. The sign doesnt say $2.00 off. I sent the sign.Business response
04/26/2023
*************************
thank you for reaching out I have received the customer complaint that has misunderstand with my employees in my business, $2 Tuesday wacky Wednesday sign has, so on Tuesday we have more 25% of machines that has $2 only and rest are $2 off. Am sorry for the understanding but I did change sign because that misunderstood doesnt have to happen again. And I dont mind if the customer need her money back because customers come first. For any questions my number is **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.