Customer ReviewsforTerminix

This is the worst company I have ever worked with. I have been ghosted multiple times after taking time off of work to be home during the job. I have called them over 15 times, 5 times said a "manager would call me back", and nothing. I will try to dispute with my credit card but probably just need to cut my losses and move on. WASTE OF MONEY!

I think this branch of Terminix has scammed me. The initial consultant pressured me to pay whole sum upfront.I wanted them to rid our home of groundhogs under it. I paid, but now am sorry.Their service was poor. They trapped only one animal, claiming they had no more traps now, men out sick, etc.Later, I determined the two other young had left the house, so a man did install metal guards around susceptible walls. I never got a contract, but was led to believe I had their service until end of year. Now, I have a different pest problem, but call to company says I didn't ever have a contract, and am not covered for any more service.Don't make my mistake!

After using this company for multiple years and purchasing quarterly products from them we have reached EXTREME disappointment. Products that include spraying the yard and surveying the house to identify any problem areas, which come back with all GREEN checks, indicating no issues.After paying $7,000+ for crawl space encapsulation, the job was not completed as promised, resulting in a mice infestation.We were told that debris would be cleared and insulation removed. However, the insulation was left intact, creating a temperature-controlled environment for the mice to breed. The vapor barrier is thin, was not properly secured to the walls, and fails to cover the entire area. Additionally, the vents were not secured, leaving openings for critters. We've called Terminix multiple times to address these issues, including the poorly secured crawl space door.The dehumidifier installed was also not placed correctly to cover the entire encapsulated area. Now, we are dealing with a mice infestation that has created serious health concerns, as mice can spread diseases like Hantavirus, Salmonella, and Leptospirosis. Their droppings have contaminated pantries and clothes drawers, forcing us to detox the entire house.We had a manager come out and say yes there is an issue with entry points and rather than correcting their mistakes, Terminix wants to charge us for additional services to fix the issues they caused. Mind you, this same day, a quarterly inspect was completed and returned with.... all GREEN CHECKS, to include possible entry points.This has also caused mental and emotional distress. The sight of live and dying mice in our home is deeply upsetting. Despite multiple attempts to resolve this locally and regionally, no one returns our calls, and we've had zero response from corporate, even after sending emails with photos.The lack of accountability and poor customer service is unacceptable. Given our experience, I would strongly advise against using Terminix.