ComplaintsforPCL Reptile Homes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
Dec 29 2022 I made a purchase for 2 snakes at $500. The business has a large social media page which looked credible with no complaints visible. I agreed to ship on Monday. The person then claimed to be in the hospital & would ship the next day. The business stopped opening my messages after that. I wrote in from a 2nd account & the wife told me her husband was in hospital but please give him a day or two to respond. A week has gone by. None of my messages are getting opened still. No response from either.Initial Complaint
09/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I ordered a snake from them off of ********* They said they are a reptile breeder. I cash apped the money to them ($175) and an email was sent to me from the shipper, claiming I need to pay a $350 insurance fee and it will be refunded upon delivery. I had no notion of this insurance fee beforehand. I asked for my money back from the seller. He claims he does not have the money. I got scammed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.