4 Customer Reviews
Review from Jamel H
5 stars07/29/2024
By far, one of the best onboarding companies and platforms that I have worked with thus far! They absolutely put it in your hands to win with full support, training, customer support, troubleshooting, access, and much more. Great place to start and gain the experience and knowledge of just how big a tax firm can be.Review from Annie W
5 stars07/26/2024
Keystone has been great for me and my business over the past couple years. I always get the support I need.Review from Lisa M.
5 stars06/05/2024
This is my third year with Keystone and I have had a great experience with their company. The entire staff is extremely helpful and there when I need them. Im Excited about next yearReview from Arkesia C
1 star05/02/2024
Do not trust this business. Unprofessional, disorganized, and lacking even basic customer service.
Keystone Tax Solutions Response
06/05/2024
Arkesia We regret to hear about your recent experience and would like to extend our sincerest apologies for any inconvenience this may have caused. At our company, we strive to provide top-notch support and service to all of our customers. You joined our company 6 years ago in 2018 and have renewed with us year after year. To our knowledge, we have always had a pretty good working relationship with you. Upon reviewing our records, we were surprised to see your feedback as we had not received any complaints from you prior to May 2nd when you called in with an issue regarding one of policies. We promptly reached out to you to address your concerns via phone on May 2nd and May 3rd to resolve the issue. Unfortunately, we were not able to reach you nor did we receive a response from you but instead saw your feedback.While we understand your frustration regarding a policy that has been in place since your initial membership with us, we believe it is important to address the fact that your statement do not trust this business lacks any substantiated evidence. Over the years, we have strived to provide you with excellent service and have always been responsive to your needs. Furthermore, we are not sure what we have done to be deemed untrustworthy as nothing was provided to substantiate that claim. We do however want to apologize again for any inconvenience or frustration the matter may have caused. Thank you
Customer Review Rating
Average of 4 Customer Reviews
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