ComplaintsforAudio Concepts
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Called this business and was told they would be able to install rock lights on my truck. Went on Thursday March 14th and sat around for 4-5 hours waiting for the work to be done. The lights came on before I left their location and by the time I got home 20 minutes later they wouldn't work. Went back the next day and left my truck with him. He found the control box burnt up and claimed it was due to water under the driver's seat. It's a good thing I pulled those wires out because otherwise my whole truck could have caught on fire!!! I got another guy to look at it and he also found wires to the lights that were just laid on the exhaust, close to the gas tank, and melted onto it. Along with holes that were not drilled, but just looked like he punched through with a screwdriver or something. I had to pay for another set of lights, and additional labor for someone else to install them correctly. I want a full refund of my $285.34 immediately or we will be contacting an attorney.Customer response
03/25/2024
The merchant has refunded my money. I would like to close this complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.