ComplaintsforPremier Portable Buildings
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Complaint Details
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Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 8×20 shed on July XX XXXX it was delivered on sep XX XXXX with many many issues. I filed a repair request sent all the pictures that they asked for set few different appointments to get them out to repair it for them to cancel the appointment also be informed that they can only come first thing in the morning I have lose day of pay . Finally got them out on March the X XXXX for the repair man to come with no tools to anything had use my husband tools said his paper work showed it need ***** that he left with me so I could paint now here is the issues with the building I have 2 sets of double doors one set has been fixed but not before the rain pouring in has caused the wood frame to Crack and get the floor wet that I had requested to be painted that was never before I got it and floors going to need to be replaced he. other set of doors are warped the day it was delivered I told the delivery drive about it at that should have sent it back right then. Since the repair man came out the door is worse then it was it barely shuts he add some kind wood on the outside of the door in hopes that it would straight the door out but it has not. The panel on the outside was not even screwed in again had use our screws and tools for him to fix that. The door handles are bent missing screws that hold them on the locks that hold the other door closed are not drilled correctly the frame that whole building sits on are cracked screws coming through the walls where they missed the studs but they said not their problem. It's very hard to get "the shop" or who ever is doing the emailing to answer the email with out being rude. At this point I am pretty ****** about this. I bought another building in 2017 never had a problem this is why when I wanted another building I choose them again. Boy was I wrong I will never buy from them again
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.