ComplaintsforAlley- Cassetty Brick
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I was building a house for my mother in law to live in here in ************ I contacted Alley Casetty to supply the brick and block the salesman came buy and measure everything and gave me a proposal. I told him to move forward he ordered everything for the job, when all was done he had ordered ***** more brick than was needed it was a small job only ****** brick was needed he ordered 1***** when i had the remaining brick and cement returned I was charged a 25 per cent restocking fee that I was never told about and the ***** ****************************** were due to Alley *******'s mistake not mine. I called to discuss this and nobody returned my call including the President of the company who I also called.Business response
07/09/2024
Good afternoon. Please see attached regarding ******************** claim. We had previously spoken with **************** and addressed his concerns and request for a full refund of our standard restocking fee. The matter has been resolved to his satisfaction. Please let me know if you have any additional questions or need any additional information. I can be reached via email at ****************************************************, or on cell at ************. Regards,
*************************
Chief Operating Officer
Alley-Cassetty Companies, Inc.
Customer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.