ComplaintsforMotorKings Murfreesboro

• Initial Complaint

  08/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle there was given a temp tag as they were registering the vehicle. Temp rag has expired and still no tag. Tried to call yesterday and was told they would call me back. Today I still haven't heard anything and have tried calling multiple times.

  

  Business response

  08/25/2022

  Business Response /* (1000, 5, 2022/08/18) */ Ms. ***** purchased a vehicle from us 07/14/2022 with bank financing. She contacted us on Friday 08/13/2022 to inquire about her vehicle registration and plate. We contacted the clerks office on Friday and did not get a response about the status from them until Tuesday when they advised us they had completed Ms. *****'s registration and plate. Ms. ***** called our dealership Saturday before we were open for business at 09:41 am and again at 10:01 am. We open at 11:00am on Saturday and our hours are listed on our website, google, and third party marketing sites. We have one person on staff for 3 hours on Saturday for vehicle showings and sales only. On Monday 08/15/2022 we emailed Ms. ***** a new Temporary Tag and registration. Tuesday 08/16/2022 we attempted to contact Ms. ***** via phone about her registration and plate and could not reach her via phone. We sent her a text message to let her know that her registration and plate were ready as she did not respond to us when we emailed her new temporary tag on Monday. We were made aware of the BBB complaint on Monday 08/15/2022 well after we were already working on Ms. *****'s registration and honestly we are very surprised to have a complaint on record for a vehicle registration that can take up to 60 days to complete when the vehicle is purchased and financed through a bank. Some cases can take up to 90 days. In all of our years of business we have not received one BBB complaint in regards to a vehicle issue let alone a registration and plate issue which is not solely under our control. When it comes to registration and plates we are at the mercy of the county clerk's office which has been moving very slowly since the end of the pandemic. I feel that this complaint is not apprpriate for our business at all given the nature of the complaint and we want Ms. ***** to know that filing such a complaint has not expediting her registration at all. Her registration was completed in a typical and reasonable timeline and was already well on the way before she filed a complaint with the BBB. Consumer Response /* (3000, 7, 2022/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called XXX-XXX-XXXX as listed on our bill of sale, on August 1st, 11:23 am and spoke to you over 1 min 8 seconds and you said you weren't sure what was going on with the tag and that you'd call me back. I never recieved a callback. I called the same number as above Friday August 12th at 12 pm one day before our temp tag expired. You did not answer. I called back again Saturday August 13th, 0941, & 1001 as you stated above you weren't open, yet you still didn't call back even after I had left a message. We filed the complaint after that & your business was notified on Monday August 15th. You did call me August 16th twice, while I was at work as a nurse on a very busy trauma floor. I sent you a text message in response to the missed calls and the email I recieved that day while at work, yet you state above you didn't recieve a response from me, I have the messages to show. Business Response /* (4000, 9, 2022/08/19) */ **** only recieved a response Tuesday via text that responded to a voicemail she left you asking how you would like to receive your plate and registration to which you replied "Hey sorry I'm at work, please mail the tag" and left an address. You never acknowledged receiving the temporary tag we sent to you on Monday when we were open and available to actually conduct any sort of registration related work. You only responded with an address to send your plate and registration on Tuesday as we stated above. We also have the text messages and call logs as well as emails. As the business owner I am completely confused as to why you lodged a BBB complaint on us for your registration. I understand you must have been frustrated when we were unable to return your call on Saturday before we were open and while we had one person in the office who is unable to engage in any registration related issues as the Clerk's office is closed on Saturday, but as a trauma nurse it seems like you would be more understanding about being short handed and busy. This complaint is completely unwarranted, especially on our BBB profile as we followed our normal processes in regards to your vehicle registration. We are a locally owned business with 3 employees and we are NOT open for tag and title on Saturday as mentioned in our initial response. The clerk's office activities regarding your registration and plate are NOT within our control as they are a County Government managed facility and not an extension of our company. Your plate and registration have been sent to you with a tracking number that you have been provided. What more would you like from us? BBB, your site states that you do not handle governement agency complaints. Vehicle registration is a government agency activitiy for which we have no control over. This customer's complaint is regarding her vehicle registration which is not a product or service that we are able to offer. It is only an activity we facilitate on behalf of the customer with the County Clerk's Office. The customer was notified that their registration was with the County Clerk's Office before she filed a complaint against us.

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