ComplaintsforHero Compression
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Complaint Details
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Initial Complaint
01/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order with this company on 12/5/21 in the amount of $67.68 was immediately deducted from my checking account. The company receipt advertised 4-7 days shipping. I had received no tracking information so I emailed again on 12/9/21 requesting information. The company emailed back on 12/10 saying they had system technical difficulties and I should be getting a tracking number soon. Fast forward 12/19/21 still no package and no further contact from this company I emailed them again informing them I would be notifying BBB due to poor customer service and false shipping advertising. The company replied to my email stating the package should have been delivered by now and they will follow up with shipper and if package is deemed lost they would refund me. On 12/24/21 I sent yet a THIRD email telling them they had two business days to refund me or I'm reporting to BBB. To this email they replied that they see package is at **** facility and should be delivered in a few days. It is now 1/3/21 and I have NO package, NO refund, and have received NO follow up from this company.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.